STEVE LEE
Clovis,CA
Summary
Detail-oriented Customer Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Proficient in Microsoft Office.
Overview
17
17
years of professional experience
Work History
Customer Account Specialist
United States Cold Storage
08.2023 - Current
- Applied appropriate charges to accounts per customer request.
- Performed title transfers of products into different accounts.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Created and formatted existing spread sheets.
- Perform clerical duties on a daily basis
Laboratory Assistant
Clovis Community Medical Center
05.2018 - 08.2020
- Create invoices for laboratory tests performed in out patient setting.
- Answer inquiries and questions via in person, phone, and email.
- Research and analyze problems for patients, laboratory scientists, doctors, and testing procedures.
- Ensure that patients are being properly identified and getting the correct laboratory tests.
- Forecast and plan daily schedule to ensure tasks are completed in a timely matter.
- Multi-tasked jobs throughout the day without impact on workload.
- Train current and new employees.
- Cross trained in many areas of laboratory to assist other departments when workload is needed.
Sales Manager
Lee Farms
06.2007 - 05.2018
- Managed company budget and expenses
- Analyzed and created client reports
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Forecast sales and crop rotations
- Train and schedule employees.
Education
Bachelors of Science - Health Science
California State University, Fresno
05.2013
Skills
- Microsoft office
- Accounting/budgeting
- Detailed oriented
- Ability to grasp new concept quickly
- Clerical duties
- Organizational skills
- Team oriented
- Extensive customer service
References
Available upon request
Timeline
Customer Account Specialist
United States Cold Storage
08.2023 - Current
Laboratory Assistant
Clovis Community Medical Center
05.2018 - 08.2020
Sales Manager
Lee Farms
06.2007 - 05.2018
Bachelors of Science - Health Science
California State University, Fresno
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