Rhonda Grajales-Davis
Cross Junction,VA
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Center Consultant
CarMax
Cross Junction (remote Position), VA
12.2020 - 10.2024
- Enhanced customer satisfaction through expert issue resolution
- Handled incoming communications to support vehicle sales
- Assisted customers throughout the complete vehicle purchasing process
- Ensured customer readiness for successful store visits
- Received consistently high customer satisfaction surveys
Customer Service Representative
CarMax
Harrisonburg, VA
06.2017 - 12.2020
- Assisted customers during ever step of their vehicle purchasing journey from vehicle selection to finalization of sales contracts
- Demonstrated features and benefits of vehicles to potential buyers
- Maintained accurate and up-to-date inventory records of vehicles
Sales Associate
CarMax
Naples, FL
05.2015 - 06.2017
- Assisted customers in making informed decisions about the cars they were interested in purchasing
- Prepared sales contracts, collected payments and coordinated vehicle delivery
- Advised customers on financing options and warranties available for their purchase
- Developed relationships with potential buyers through phone calls and emails
Education
Bachelor of Arts - English And Education
James Madison University
Harrisonburg, VA06-1993
Skills
- Client Relationship Building
- Continuous Improvement
- Product Sales
- Customer Needs Assessment
- Exceptional customer service
- Persuasion techniques
Affiliations
- Photography
- Travel
- Drummer in a Band
- Volunteering in the Community
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Achieved Presidents' Club Level of Sales with CarMax
- Was selected out of hundreds to attend an event in Las Vegas of top sales performers
- Won CarMax's Employee of the Month award on 10 different occasions
Certification
- Have held sales licenses in the states of Virginia, North Carolina, Pennsylvania, and Connecticut
Timeline
Customer Experience Center Consultant
CarMax
12.2020 - 10.2024
Customer Service Representative
CarMax
06.2017 - 12.2020
Sales Associate
CarMax
05.2015 - 06.2017
Bachelor of Arts - English And Education
James Madison University
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