Rhonda Grimes
Baton Rouge,LA
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
12
12
years of professional experience
Work History
Dialysis Technician
DaVita
Baton Rouge, La.70807
07.2024 - Current
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Led patient education sessions on dialysis processes and lifestyle modifications.
- Streamlined workflow processes, resulting in improved treatment scheduling and resource allocation.
- Implemented quality control measures to enhance compliance with health regulations.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Boosted clinic hygiene standards by rigorously following infection control procedures.
Front Office Manager
Baton Rouge General Hospital
Baton Rouge, LA
06.2023 - 05.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between departments to enhance patient experience and streamline workflows.
- Assisted in training new staff on hospital policies and front office procedures to ensure compliance.
- Maintained accurate patient records and documentation, adhering to privacy regulations and standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collaborated with healthcare teams to facilitate timely referrals and enhance overall patient care quality.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed front desk operations ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained organized calendars for staff and visitors.
- Utilized multi-line phone systems to handle incoming calls and direct them appropriately to relevant personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Dialysis Technician
Fresenius Medical Center
Baton Rouge, LA
01.2015 - 03.2023
- Administered dialysis treatments, ensuring patient comfort and safety throughout procedures.
- Monitored vital signs and adjusted treatment parameters to optimize patient outcomes.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Trained new staff on equipment operation and best practices in patient care.
- Conducted equipment maintenance and troubleshooting to ensure operational efficiency.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Education
Certified Medical Assistant - Medical Assistant
Medical Training College
Baton Rouge, LA05-2010
Skills
- Dialysis procedures
- Infection control standards
- Infection prevention
- Patient education
- Data entry
- Appointment scheduling
- Time management
- Attention to detail
- Phone communication
- Data entry
- Listening skills
- Telephone etiquette
- Patient care
Timeline
Dialysis Technician
DaVita
07.2024 - Current
Front Office Manager
Baton Rouge General Hospital
06.2023 - 05.2024
Dialysis Technician
Fresenius Medical Center
01.2015 - 03.2023
Certified Medical Assistant - Medical Assistant
Medical Training College