Rhonda Gross
Mt Morris,NY
Summary
Licensed Clinical Social Worker with extensive experience coordinating patient admissions, discharges and transitions of care across acute hospital settings, long term care facilities and jail system. Skilled in conducting comprehensive psychosocial assessments, crisis intervention, and interdisciplinary collaboration to ensure safe, efficient placement and continuity of care. Proven ability to navigate complex systems including medical, behavioral health, and correctional environments while maintaining compliance with regulatory standards and patient centered practices. Strong communicator with expertise in care coordination, resource linkage, and discharge planning for diverse and high-acuity populations.
Overview
8
8
years of professional experience
Work History
Licensed Clinical Social Worker
Rochester Psychiatric Center
06.2025 - Current
- Conducts comprehensive assessments to evaluate client needs and develop individualized treatment plans.
- Facilitates psychoeducational groups to enhance coping and behavioral skills.
- Collaborates with multidisciplinary teams to coordinate effective care strategies for diverse patient populations.
- Implements evidence-based therapeutic interventions resulting in improved client engagement and satisfaction.
- Monitors patient progress through regular evaluations, adjusting treatment plans as necessary to meet changing needs.
- Advocates for clients' rights, ensuring access to appropriate services and support systems in the community.
- Enables smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
- Maintain timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
- Advocates for client needs within interdisciplinary team meetings, ensuring adequate representation and access to necessary resources.
- Expands professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
SENIOR SOCIAL WORKER
Wyoming County Community Hospital/Behavioral Health Unit
03.2021 - 06.2025
- Conduct psychosocial assessments and provide education to individuals with mental, emotional, or substance use problems to determine client needs and goals
- Advocate and conduct referrals to appropriate community resources including but not limited to, inpatient treatment, outpatient treatment, various housing providers
- Work on an inter-disciplinary team with other professionals to ensure the best treatment practices
- Initiate insurance authorizations and concurrent reviews
- Maintain knowledge of mental health and trauma informed treatment practices
- Modify treatment plans according to changes in client status
- Complete thorough, accurate, and timely documentation
- Conduct psychiatric assessments throughout the hospital and county jail
- Facilitate admissions and transfers of mental health patients
- Discharge planning, includes scheduling outpatient appointments, safe housing and collateral contacts
- Supervise MSW students, Psychiatric Assessment Officers & Social Workers, includes yearly evaluations
- Monthly scheduling for Psychiatric Assessment Officers
- Facilitate family meetings
- Facilitate educational/clinical mental health groups
- Provided case management and advocacy services to a diverse caseload of clients with varying needs
- Psychotherapy, CBT, DBT, ACT
HOME FINDER/CASEWORKER
Glove House
05.2018 - 07.2022
- Responds to and processes inquiry forms for prospective applicants
- Opens, recertifies and closes foster homes as appropriate
- Engages in soft recruitment of foster parents, distributing recruitment flyers when on field visits
- Conducts visits to applicants' homes, using focused interviews for purpose of assessment and preparing comprehensive written home study for supervisors' review and approval
- Secures required documents and assists with completion of documentation such as SCR, finger prints (of foster parents, relevant family members and babysitting/ transportation resources), medicals etc
- Within the time frames as required by NYC Children's Services, Office of Children and Family Services
- Evaluates existent foster homes for re-certification and Processes intake of kinship referrals for the completion of the expedited home study as per NYC Children's Services, Office of Children and Family Services protocols
- Maintains and updates foster parent 'soft' files and CONNECTIONS records by completing related reports and inputting data in a timely fashion
- Prepares and submits reports, calendars and other deliverables as required by agency supervisor, NYC Children's Services and/or OCFS
- Assists the Intake Department in making matches of foster parents to children based upon service needs and foster parent skill level and expertise
- Upon opening a foster home, on a routine and as needed basis, assesses for safety and risk by assuring that foster home is in compliance with agency, city and state mandates; addresses issues, repairs etc
- Within the foster home so that follow through occurs within a reasonable time frame through collaboration with the FPPS case management team (Case Planner, Supervisor and/or Director
- Participates in weekly supervision sessions with supervisor to discuss status and progress of foster homes, certifications etc
- As well as to apprise of any impending problems and/or unresolved issues
- Participates in staff meetings, seminars and training as scheduled; maintains and applies a current knowledge of internal and external regulations and policies applicable to foster care and adoption
- Acts as a conduit between foster parents and agency -based resources for support and referrals especially pending assignment of cases to the agency case planner
- Participates in case planning and foster parents' meetings to promote positive teamwork towards achieving agency fidelity
- Models and promotes dependable, responsible, professional and accountable behavior; promotes positive program norms and teamwork primacy; supports program mission and philosophy; effectively integrates with other disciplines; models enthusiasm and participation in program activities
- Per diem: November 2019-July 2022
CRISIS OUTREACH COUNSELOR/PSYCHIATRIC ASSESSMENT OFFICER
Wyoming County Community Hospital/Behavioral Health Unit
11.2019 - 03.2021
- Outreach to community members in mental health crisis and connect to appropriate resources
- Conduct mental health evaluations throughout the hospital
- Facilitate admissions and transfers of mental health patients
- Initiate insurance authorizations and concurrent reviews
- Discharge planning, includes scheduling outpatient appointments, safe housing and collateral contacts
FAMILY ENGAGEMENT SPECIALIST
Glove House
12.2018 - 05.2019
- Building trusting relationships with family members by actively listening to their needs
- Coordinating all aspects of Family Team Meetings to ensure best practices in family engagement and that they occur within required timeframes and are appropriately documented
- Facilitate Family Team Meetings within the Foster Care System, Preventative Cases, and Child Protective Cases
- Coordinate the attendance & participation of all applicable partners
- Attend Family Team Meeting facilitator trainings as available & as needed
- Outreach to families and other stakeholders to engage them in Family Team Meetings
- Ensure proper documentation of all Family Team Meetings in applicable databases to meet required due dates
- Maintain literature and information about Family Team Meetings for families & staff
- Provide direct assistance to families to meet concrete needs that support their service plan goals
- Conducts assessments, re-assessments and service plan development with the patient and multidisciplinary team to reduce barriers to care
- Ensure that patient progress notes are completed and submitted to supervisor within the designated time frame
Education
Master of Science - Social Work
University At Buffalo
Buffalo, NY08-2021
Bachelor of Science - Social Work
SUNY Brockport
Brockport, NY05-2019
Timeline
Licensed Clinical Social Worker
Rochester Psychiatric Center
06.2025 - Current
SENIOR SOCIAL WORKER
Wyoming County Community Hospital/Behavioral Health Unit
03.2021 - 06.2025
CRISIS OUTREACH COUNSELOR/PSYCHIATRIC ASSESSMENT OFFICER
Wyoming County Community Hospital/Behavioral Health Unit
11.2019 - 03.2021
FAMILY ENGAGEMENT SPECIALIST
Glove House
12.2018 - 05.2019
HOME FINDER/CASEWORKER
Glove House
05.2018 - 07.2022
Master of Science - Social Work
University At Buffalo
Bachelor of Science - Social Work
SUNY Brockport