Rhonda Harris
Madison
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
11
11
years of professional experience
Work History
Office Manager
Davis Construction Inc
Harvest
01.2025 - Current
- Managed daily office operations for a leading construction firm.
- Coordinated project schedules and maintained timelines for multiple projects.
- Organized meetings, prepared agendas, and documented meeting notes.
- Assisted with procurement of office supplies and equipment management.
- Maintained accurate records and files for project documentation.
- Oversaw front desk activities and ensured professional client interactions.
- Implemented office policies to improve workflow efficiency and organization.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Manager in Samples Dept
Catalyst Carpet
Calhoun
04.2023 - 11.2024
- Maintained inventory levels of materials and supplies for smooth operations.
- Collaborated with sales teams to understand customer needs and improve service offerings.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Completed day-to-day duties accurately and efficiently.
Office Manager
Agape Therapeutic Services
Calhoun
04.2022 - 05.2023
- Organized meetings, prepared agendas, and documented meeting notes.
- Oversaw front desk activities and ensured professional client interactions.
- Implemented office policies to improve workflow efficiency and organization.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Verified and billed Insurance for clients
- Schedule patient appointments
- Was in charge of interviewing and hiring new employees
Owner/Office Manager
M&H Express/MHT Trucking
Madisonville
03.2015 - 10.2022
- Managed daily operations for logistics and transportation services.
- Coordinated freight shipments and scheduling for timely deliveries.
- Supervised maintenance and repair of trucking fleet to ensure safety.
- Developed relationships with clients to improve service satisfaction.
- Streamlined operational processes to enhance efficiency in logistics.
- Oversaw compliance with transportation regulations and safety standards.
- Implemented cost-effective strategies for fuel management and routing.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Did all payroll and employee onboarding
- Accounts Receivables/Payables
- Billed all completed deliveries
- Maintained all accounts and payments on equipment
- Dispatched Drivers
Education
Midway High School
Kingston , TNSkills
- Office management
- Project coordination
- Document management
- Invoice tracking
- Dispatch
- Patient Scheduling
- Insurance Billing
- Payroll
- Accounts Receivables Billed
- Accounts Payables
- Human Resources
- Customer Service
- Multi Phone Operation
- Training
- Maintenance Scheduling and Management
- Safety and FMCSA Management
- Ordering Materials for Construction Jobs
- Taking Care of Current/Potential Clients
Timeline
Office Manager
Davis Construction Inc
01.2025 - Current
Manager in Samples Dept
Catalyst Carpet
04.2023 - 11.2024
Office Manager
Agape Therapeutic Services
04.2022 - 05.2023
Owner/Office Manager
M&H Express/MHT Trucking
03.2015 - 10.2022
Midway High School