Rhonda Hendricks
Clarksburg,West Virginia
Summary
Competent Accounts Receivable Specialist bringing years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Commercial Collections
Comcast
Virtual, NH
11.2021 - Current
- Kept company-sensitive documents secure.
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Prepared and submitted reports to management of proposed payment settlement details.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Participated in team-building activities to enhance working relationships.
- Worked with commercial customers to understand needs and provide excellent service.
- Handled in person and 100 calls per day to address customer inquiries and concerns
Sales Representative
Comcast
Morganotwn, WV
12.2013 - 11.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Top consultant in the district every year.
Sales Representative
Verizon
Clarksburg, WV
06.2006 - 08.2013
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented brand marketing and sales campaigns.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Documented customer interactions using SalesForce to capture data in processing system.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Exceeded goals for new accounts in single sales cycle.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Presidents Club every year for sales recognition.
Education
Bachelor of Science - Education
Salem College
Salem WV 12.1985
Skills
- Credit and Collections
- Customer Relationship Management
- Payment Solicitation
- Updating Customer Accounts
- Financial Documentation
- Managing Delinquent Accounts
- Payment Scheduling
- Payment Processing
- Delinquent Account Notification
- Report Writing
- Negotiation and Resolution
- Customer Locating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Commercial Collections
Comcast
11.2021 - Current
Sales Representative
Comcast
12.2013 - 11.2021
Sales Representative
Verizon
06.2006 - 08.2013
Bachelor of Science - Education
Salem College
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