Summary
Work History
Education
Skills
Timeline
Generic

Rhonda Inwood

Tampa,Florida

Summary

Analytical, dedicated customer service representative and food service manager with 25 years of experience providing leadership and direction to employees, teams, and departments

Work History

Healthcare CSR Limited

Kenific Group
Tampa
09 2025 - 02 2026
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Cashier/stocking

Costco
Brandon
04 2025 - 07 2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.

Healthcare CSR Limited

Maximus Federal
Riverview, FL, US
11 2024 - 01 2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Delivery Driver/Insider

Marco's Pizza
Tampa, FL, US
10 2022 - 02 2024
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Restock Associate, organizer

Sprouts Farmers Market
Tampa, FL, US
07 2022 - 08 2022
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.

Cashier/Customer Service

Walmart Marketplace
Oklahoma City, OK, US
02 2022 - 05 2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Picker and Packer

Amazon Fulfillment Center
Ruskin, FL, US
11 2020 - 01 2021
  • Worked fast to meet assigned daily picking quotas.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
  • Used RF scanners to track orders and verify accuracy.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Assisted in reducing product damage through careful handling of items during the picking process.

Packer and Shipper

Amazon Fulfillment Center
Lakeland, FL, US
04 2020 - 08 2020
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Sales Associate

Salvation Army Thrift Store
Tampa, FL, US
08 2018 - 04 2020
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

CSR - Customer Service Representative

Rooms To Go Corporate | Furniture
Seffner, FL, US
06 2000 - 04 2011
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

High School -

East Bay HS
Gibsonton, FL
07.1991

Skills

  • Computer skills
  • Analysis skills
  • Communication skills
  • Front desk
  • Pallet Jack
  • Operating systems
  • Microsoft Access
  • Driving
  • Data Entry
  • Microsoft Office
  • Phone etiquette
  • Cash handling
  • Cash register
  • Food service
  • Pricing
  • Microsoft word
  • Computer literacy
  • Kitchen Experience
  • POS
  • Shift Management
  • Leadership
  • Clerical experience
  • Typing
  • Restaurant experience
  • Customer service
  • Conflict management
  • Security
  • Food Preparation
  • Event Planning
  • Organizational Skills
  • Guest services
  • Strategic sales knowledge

Timeline

Healthcare CSR Limited

Kenific Group
09 2025 - 02 2026

Cashier/stocking

Costco
04 2025 - 07 2025

Healthcare CSR Limited

Maximus Federal
11 2024 - 01 2025

Delivery Driver/Insider

Marco's Pizza
10 2022 - 02 2024

Restock Associate, organizer

Sprouts Farmers Market
07 2022 - 08 2022

Cashier/Customer Service

Walmart Marketplace
02 2022 - 05 2022

Picker and Packer

Amazon Fulfillment Center
11 2020 - 01 2021

Packer and Shipper

Amazon Fulfillment Center
04 2020 - 08 2020

Sales Associate

Salvation Army Thrift Store
08 2018 - 04 2020

CSR - Customer Service Representative

Rooms To Go Corporate | Furniture
06 2000 - 04 2011

High School -

East Bay HS

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