Anntanetta Felton
Miramar,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
HealthCare CSR
Teleperformance
North Lauderdale , FL
05.2007 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Recruiter
Amazon
Miami , FL
07.2020 - 04.2021
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
Education
Medical Certification - Medical Claims Examination
Florida Career College - Miami
Miami, FL08.2015
Skills
- Understanding Customer Needs
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Computer Proficiency
- Database Management
- Strong Analytical and Problem Solving Skills
- Inbound and Outbound Calling
- Patient and Empathetic
- Microsoft Exchange
Timeline
Recruiter
Amazon
07.2020 - 04.2021
HealthCare CSR
Teleperformance
05.2007 - Current
Medical Certification - Medical Claims Examination
Florida Career College - Miami