Angela Dorough
Saint Charles,MO
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Healthcare CSR
Kforce
Orlando, FL
01.2021 - Current
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Managed customer inquiries through telephone, email and social media interfaces
- Displayed strong telephone etiquette, effectively handling difficult calls
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Medical Assistant
ALLERGY & ASTHMA SPECIALISTS
Orlando, FL
05.2019 - Current
- Patient care vitals skin testing
- Educated patients about medications, procedures and physician's instructions
- Followed all principles of asepsis and infection control to meet patient safety guidelines
- Contacted pharmacies to submit and refill patients' prescriptions
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Scheduled appointments for patients via phone and in person.
Medical Assistant
Orlando Orthopedics Center
Orlando, FL
05.2019 - 06.2019
- Cast placement removal splinting injections
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Medical Assistant
Surgery Partners
Orlando, FL
06.2016 - 04.2018
- Vitals triage injections and prescription orders
- Helped residents achieve program goals and increase independence
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Medical Assistant
First Choice Urgent Care
Oviedo, FL
09.2015 - 10.2017
- Ekgs IV certification vitals injections
- Followed all principles of asepsis and infection control to meet patient safety guidelines
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Contributed to office operations by triaging patients by severity of medical complaint
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Processed and produced ER, OR and portable x-ray information to assist diagnosis
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Neuro Restorative
Orlando, FL
04.2014 - 04.2015
- One on one patient care vitals and medication management
- Helped residents achieve program goals and increase independence
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant
Dr Charles Heard
Orlando, FL
04.2004 - 05.2010
- Total patient pre and post OP care
- Cast placement and removal
- Injections
Education
Associate of Science - Nursing
Valencia College
Orlando, FL05.2011
Skills
- EMR
- Vital Signs
- Patient Care
- Injections
- Receptionist
- HIPAA Compliance
- Patient-focused care
- Inventory Management
- Patient Flow Management
- Procedure Assistance
- Preparing specimens and samples
- Calm and level-headed under duress
- Diagnostic Procedures
- Stocking supplies
- Medical Equipment Operation
- Advanced anatomy knowledge
- Needs assessments
- Quick problem solver
- Patient Management
- Electronic Medical Records
- Communicating with patient families
- Vital Sign Monitoring
- Infection control procedures
- Certified in Basic Life Support (BLS)
- Lab Equipment Operation
- Compassionate
- Knowledge of hemodynamic pressure
- Medical Procedures
- Electrocardiography (EKG)
- Human anatomy and physiology
Certification
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
- Nursing
- Receptionist
- System implementation
- Stockroom procedures
- Data evaluation
- Inbound and Outbound Calling
- Cross-functional collaboration
- Quality assurance controls
- Senior leadership support
- Conflict mediation
- Employee coaching
- Quality control
- Inventory and supply management
- Medical terminology
- Clinical applications
- HIPAA compliance
- Specimens collection and processing
- Proper sterilization techniques
- Advanced anatomy knowledge
- Patient toileting
- Patient feeding
- Wound care and irrigation
- Venipuncture and phlebotomy
- Grooming and bathing assistance
- Catheter change and preparation
- STD counseling
- Graphing recordings on incubators and freezers
- Analytical decision-making skills
- Supporting cell culture
- Vital sign monitors
- Pulse volume recorder
Timeline
Healthcare CSR
Kforce
01.2021 - Current
Medical Assistant
ALLERGY & ASTHMA SPECIALISTS
05.2019 - Current
Medical Assistant
Orlando Orthopedics Center
05.2019 - 06.2019
Medical Assistant
Surgery Partners
06.2016 - 04.2018
Medical Assistant
First Choice Urgent Care
09.2015 - 10.2017
Medical Assistant
Neuro Restorative
04.2014 - 04.2015
Medical Assistant
Dr Charles Heard
04.2004 - 05.2010
Associate of Science - Nursing
Valencia College