Rhonda Jones
Duluth,GA
Summary
Results-driven HR specialist and people-operations leader with over 7 years of experience in employee relations, performance management, training and development, compliance, and workforce leadership. Skilled in fostering psychological safety and driving team performance, contributing to a positive workplace culture and high employee engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TAGS Facilitator
Carrie Steele Pitts Home
Atlanta, GA
10.2025 - Current
- Facilitate trauma-informed group programming focused on emotional regulation, conflict resolution, and behavioral development.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Partner with clinical and program leadership to reinforce psychological safety, de-escalation, and behavior support frameworks.
Security Officer (Administrative)
Securitas USA
Atlanta, GA
01.2025 - Current
- Serve as primary front-desk and administrative point of contact for employees, visitors, and vendors in a professional office environment.
- Manage visitor intake, badge access, call routing, and daily activity logs with a strong emphasis on confidentiality and compliance.
- Maintain accurate records, incident reports, and access documentation in accordance with company and client policies.
- Support office operations through coordination with management, facilities, and HR-related contacts as needed.
- Demonstrate professionalism, discretion, and customer service in a regulated, policy-driven environment.
Associate Team Lead
H&R Block
Lake Elsinore, California
11.2023 - 11.2024
- Led day-to-day people operations including onboarding, performance coaching, scheduling, and employee engagement.
- Conducted performance conversations, development planning, and corrective action.
- Drove service quality, accountability, and team performance during high-volume peak seasons.
- Organized team schedules to ensure adequate staffing during busy periods.
Area Operations Manager
HelloFresh
Newnan, Georgia
10.2021 - 06.2023
- Directed people operations for 150+ employees across multiple shifts.
- Owned staffing, training, performance management, engagement, and employee relations.
- Partnered with leadership on compliance, investigations, corrective action, and workforce planning.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
- Conducted regular safety inspections to identify potential hazards or risks.
Spirit Director
Student Activities Council
Carrollton, Georgia
08.2018 - 05.2020
- Coordinated diverse events to enhance student involvement and community building.
- Managed budgets and resources for various student-led projects and activities.
- Facilitated training sessions to empower students in leadership roles.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Shift Manager
Krystal's Restaurant
Carrollton, Georgia
02.2019 - 02.2020
- Managed hiring, onboarding, scheduling, performance feedback, and daily workforce execution.
- Ensured compliance with company standards, safety policies, and operational controls.
- Trained new employees on restaurant policies and customer service standards.
- Managed inventory levels to maintain stock availability and minimize waste.
Education
Master of Science - Human Resources Management
Colorado State University
Denver, COBachelor of Science - Mass Communication
University of West Georgia
Carrollton, GeorgiaSkills
- Employee Relations & Investigations
- Performance Management
- Leadership Coaching
- Training & Development
- Workforce Planning & Staffing
- HR Policy & Compliance
- Engagement & Retention
- Documentation & Audits
- HRIS & Workforce Systems
- Change Management
Certification
CASE NTI Child Welfare Professional
References
References available upon request.
Timeline
TAGS Facilitator
Carrie Steele Pitts Home
10.2025 - Current
Security Officer (Administrative)
Securitas USA
01.2025 - Current
Associate Team Lead
H&R Block
11.2023 - 11.2024
Area Operations Manager
HelloFresh
10.2021 - 06.2023
Shift Manager
Krystal's Restaurant
02.2019 - 02.2020
Spirit Director
Student Activities Council
08.2018 - 05.2020
Master of Science - Human Resources Management
Colorado State University
Bachelor of Science - Mass Communication
University of West Georgia