RHONDA KLETTE
TAYLOR MILL,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Special Education Teacher equipped with positive attitude and patience vital to teaching children with special needs. Extensive experience creating innovative lesson plans and comfortable learning environments.
Overview
38
38
years of professional experience
Work History
Special Education Teacher
Kenton County Schools/ Scott High School
01.2004 - Current
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Account Specialist
ADVO, Inc
01.1998 - 01.2004
- Managing and coordinating geographic regions for 19 external companies with ADVO’s internal systems.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Responsible for managing companies’ largest client to best fit their direct mail advertisement needs within 19 external partner’s geography.
- Provide developmental input and testing for new operating system and manage both internal and external communication for changes with company geography.
Basketball Coach
Scott High School
08.2000 - 03.2019
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Managed fundraising events, helping team bring in funds to pay for travel and other expenses.
Courier
United Parcel Service
01.1989 - 01.1998
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Verified package information to check for accuracy and completeness.
Customer Service Representative
ADVO, Inc
01.1986 - 01.1989
- Managing and servicing top sales accounts, client development and relations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Arts - Special Education
Georgetown College
Georgetown, KY05.2006
Bachelors of Science -
University of Dayton
Dayton, OH1986
Skills
- Account Management
- Conflict Resolution
- Problem-Solving Ability
- Order Fulfillment
- Order Processing
- Documentation
- Quality Control
- MS Office Proficiency
- Team Collaboration
- Complex Problem-Solving
- IEP Development
- Group and Individual Instruction
Timeline
Special Education Teacher
Kenton County Schools/ Scott High School
01.2004 - Current
Basketball Coach
Scott High School
08.2000 - 03.2019
Account Specialist
ADVO, Inc
01.1998 - 01.2004
Courier
United Parcel Service
01.1989 - 01.1998
Customer Service Representative
ADVO, Inc
01.1986 - 01.1989
Master of Arts - Special Education
Georgetown College
Bachelors of Science -
University of Dayton
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