Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Rhonda Koughn

Ankeny,IA

Summary

Representative adept at applying innovative, entrepreneurial thinking to creatively identify and resolve issues in a timely manner. Seasoned sales professional. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction. Efficient with strong planning and problem-solving abilities focused on meeting demanding schedules. Good recordkeeping abilities with strong attention to detail. Thorough at anything I do, looking to tackle new responsibilities in Ankeny Iowa.

Overview

23
23
years of professional experience

Work History

CMA

Friendship Ark
Ames, IA
06.2024 - Current
  • Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
  • Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
  • Ensured compliance with applicable laws and regulations pertaining to patient safety.
  • Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
  • Documented all activities accurately into electronic medical records system.

Driver/Sales Representative

Uber/Lyft/Sirius XM
Des Moines, Ia
03.2017 - Current

Free lance Driver

  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.

Direct Support Supervisor/CMA

Mosaic Life Care
Nevada, IA
03.2020 - 06.2023
  • Maintained clean and well-organized environment for client happiness and safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Documented client progress in charts and logbooks.
  • Ensured adherence to regulations set by state agencies and other applicable laws governing the rights of those served.
  • Conducted monthly meetings with staff members to discuss objectives, review progress on goals, provide feedback on performance, and address any concerns or problems.
  • Monitored the health and safety of all individuals in the program through regular visits, assessments, and documentation.

Revenue Asset Recovery Agent

Mediacom
Des Moines, IA
03.2014 - 08.2016
Inbound and Outbound calls, Fact checking statement invoices, Customer service, Debt collection under fdcpa laws, Reconciliations, Research and locate bad debt accounts, Received, recorded, cash, checks, and vouchers, Retention.

Auditor

Heart of America Hotels and Restaurants
Urbandale, IA
02.2007 - 03.2014
Heart of America Hotels and Restaurants - Des Moines, IA. Maintain daily, weekly, monthly account balances, Created new data sheets for tracking discrepancies reports Performed incoming and outgoing sales calls Edit and feedback on training employees. Insure customer satisfaction through mediation training of executive and new hire personnel. Compiling data spread sheets.

Co-Owner

Van Meter Limozeen and J&K HandiMan
Van Meter, IA
07.2001 - 01.2007

Founded first local armed body guard limo service

Assisted in marketing

Collaborated in interviewing and hiring employees

Light payroll

Credit Card Specialist

Wells Fargo
Des Moines, IA
05.2001 - 10.2005

Received inbound customer calls

Resolved customer conflicts

Completed ongoing sales and ethics trainings

Data entry

Received several goal awards

Education

Business

Kaplan University

Skills

Management Skills

Solutions-oriented

Valued Team Player

Risk Management

Detailed Oriented

Exceptional Phone Skills

Route management

Schedule management

Relationship building

Leadership

Friendly, positive attitude

Conflict resolution

Organization

Accomplishments

Decreased labor cost by training employees to multi-task and be more efficient. Created new data sheets for tracking discrepancies reports to minimize profit loss.

Additional Information

Created lights and rides for less fortunate children

Assisted in many holiday meals for homeless communities

Opened, operated a non-profit teen shelter

Timeline

CMA

Friendship Ark
06.2024 - Current

Direct Support Supervisor/CMA

Mosaic Life Care
03.2020 - 06.2023

Driver/Sales Representative

Uber/Lyft/Sirius XM
03.2017 - Current

Revenue Asset Recovery Agent

Mediacom
03.2014 - 08.2016

Auditor

Heart of America Hotels and Restaurants
02.2007 - 03.2014

Co-Owner

Van Meter Limozeen and J&K HandiMan
07.2001 - 01.2007

Credit Card Specialist

Wells Fargo
05.2001 - 10.2005

Business

Kaplan University
Rhonda Koughn