Microsoft
Years of professional sales experience
Rhonda Lanier
Wallace,NC
Summary
Developed skills in healthcare environment, focusing on patient advocacy, communication, and coordination. Adept at building strong relationships and facilitating seamless transitions of care. Seeking to transition into new field, bringing transferable skills in collaboration and problem-solving. Upbeat and empathetic, bringing compassionate approach to patient care and relationship building. Possesses strong communication skills and knowledge of healthcare protocols, effectively coordinating with interdisciplinary teams. Dedicated to improving patient outcomes by facilitating seamless transitions of care and ensuring comprehensive support.
Overview
14
14
10
10
Business Development
Work History
Clinical Liaison
3HC Home Care & Hospice
01.2024 - Current
- Responded to and investigated complaints and concerns of patients.
- Educated health care professionals on ways to humanize patients' experiences.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
- Optimized resource utilization by identifying opportunities for cost savings within clinical operations without compromising patient care quality.
Home Health Sales Associate
CenterWell Home Health
06.2022 - 09.2023
- Built relationships with accounts to encourage repeat business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Hospice Care Consultant
Community Home Care & Hospice
06.2020 - 08.2022
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Enhanced the quality of end-of-life care for patients by collaborating with medical professionals and family members.
- Assisted patients in achieving their end-of-life goals through personalized interventions and compassionate communication techniques.
- Evaluated patient eligibility for hospice services using established criteria, ensuring timely access to needed resources.
Director of Business Development
Sava Senior Care
08.2010 - 06.2020
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
Education
Bachelor of Science - Bachelors of HealthCare Management
University of Mount Olive
Mount Olive, North Carolina 05.2010
Associate of Science - LPN
James Sprunt Community Colleg
Kenansville,NC05.1999
Skills
- Medical record review
- Patient and family advocacy
- Care coordination
- Ethical practice
- Healthcare business development
- New business development
- Sales experience
- CRM management
- Partnership development
- Advertising management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Software
Outlook
Sales Force
Gridlex
Timeline
Clinical Liaison
3HC Home Care & Hospice
01.2024 - Current
Home Health Sales Associate
CenterWell Home Health
06.2022 - 09.2023
Hospice Care Consultant
Community Home Care & Hospice
06.2020 - 08.2022
Director of Business Development
Sava Senior Care
08.2010 - 06.2020
Bachelor of Science - Bachelors of HealthCare Management
University of Mount Olive
Associate of Science - LPN
James Sprunt Community Colleg
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