Rhonda Lankford
Canyonville,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2009
2009
years of professional experience
Work History
Customer Service Representative
Auto Trader Magazine
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Supervisor
Auto Trader Magazine
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Support Enforcement Technicians
Division of Child Support Enforcement
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
Photo Department
Auto Trader Magazine
04.2005 - 08.2008
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
Education
Associate Of Business Administration - Business Administration
Strayer University
OnlineSkills
Self and Social Awareness, innovation, problem solving, agility, relationship building, initiative, communication, productivity, results driven, and technology
Timeline
Photo Department
Auto Trader Magazine
04.2005 - 08.2008
Customer Service Representative
Auto Trader Magazine
Supervisor
Auto Trader Magazine
Support Enforcement Technicians
Division of Child Support Enforcement
Associate Of Business Administration - Business Administration
Strayer University
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