Etny Adon
Enfield,CT
Summary
Store Manager at Comcast with a strong history of enhancing sales strategies and operational performance. Skilled in team coaching and development, promoting innovation and productivity. Achievements include consistently surpassing performance targets, and improving customer satisfaction through effective relationship management and problem-solving.
Overview
5
5
years of professional experience
Work History
Store Manager
Comcast
Groton, CT
04.2024 - 05.2025
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
Comcast
North Haven, CT
04.2023 - 04.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Lead Retail Sales Consultant
Comcast Cable
Holyoke, MA
03.2022 - 04.2023
- Responsible for delivering a best-in-class experience for customers and employees in our stores.
- Achieves own goals, and acts as an extended leadership team member for the store.
- Assists with the onboarding and coaching of new team members.
- Partner with leaders for goal setting and coaching outliers.
- Peer-to-peer coach using Tableau and creating SMART goals around opportunities.
- Keep the team updated on store performance and company initiatives.
- LEAD Program.
- Senior Fun Committee Member who promotes team engagement, responsible for keeping the WNE leaders up to date on upcoming incentives and fun days.
- Store operations: Review end-of-day paperwork and logs. Inventory count, receiving, and shipping. Help with store resets.
- Run huddles around six key behaviors and Xfinity products.
- Xfinity Ambassador.
- Moment of Joy ambassador: Nominate employees for outstanding customer experience and employee experience.
- In the run for ELITE 2023.
Retail Sales Consultant
Comcast Cable
Holyoke, MA
10.2020 - 03.2022
- Entertainment Quarter back responsible to drive sales around video and flex attach.
- Run team huddles around emotional intelligence and upgrades.
- Xfinity Insider run huddles on product advocacy.
- Apple Champion keep the team engaged with apple services.
- Rated outstanding in end of year review in all metrics.
- Keep the team engage in upcoming network opportunities by running huddles around ERGS and Gig opportunities, assist team personalized their workday.
- Represent the WNE to Texas in a meeting where I got to talk about what does my organization does.
- Employee Uniform Compliance.
- Exceed personal sale goals month after month.
- CSG,XOE,RETAIL,EINSTAIN,MYSOURCE expert.
- Young Professionals ERG member.
- Elevation Committee.
Education
Associate of Arts - Business administration
Strayer Univerisity
05-2024
High School Diploma -
Springfield Central High School
Springfield06-2017
Skills
- Leadership
- Productivity
- Communication
- Coaching
- Agility
- Innovation
- Initiative
- Problem solving
- Result-driven
- Self and social awareness
- Relationship building
- Technology
- Team leadership
- Operational efficiency
- Sales strategy
- Employee training
- Process improvement
- Data analysis
- Work scheduling
- Retail operations
- Culture development
Languages
Spanish
Professional
Accomplishments
Top 2 Nationally In Retail Operations
Leadership Acceleration Program
Timeline
Store Manager
Comcast
04.2024 - 05.2025
Assistant Manager
Comcast
04.2023 - 04.2024
Lead Retail Sales Consultant
Comcast Cable
03.2022 - 04.2023
Retail Sales Consultant
Comcast Cable
10.2020 - 03.2022
Associate of Arts - Business administration
Strayer Univerisity
High School Diploma -
Springfield Central High School