RHONDA LAURITZ
Customer Service
Angleton,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Walgreens. Excelled in roles requiring reliability, adaptability, and material quality control. Achieved significant improvements in workplace safety and sales revenue through proactive leadership and skilled manufacturing practices. Demonstrates a unique blend of technical proficiency and exceptional service commitment.
Overview
23
23
years of professional experience
Work History
Production Operator
Merit Medical Systems Inc
05.2015 - 05.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
Customer Service/Beauty Advisor
Walgreens
08.2003 - 04.2015
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Customer Service/Department Head
Palais Royal
01.2001 - 01.2002
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Consistently exceeded performance objectives, demonstrating commitment to excellence in customer service and leadership within the department.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations
Education
High School Diploma -
Brazoswood High School
Clute, TX06-1989
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Production Operator
Merit Medical Systems Inc
05.2015 - 05.2024
Customer Service/Beauty Advisor
Walgreens
08.2003 - 04.2015
Customer Service/Department Head
Palais Royal
01.2001 - 01.2002
High School Diploma -
Brazoswood High School
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