Rhonda LeMay
Purcell,OK
Summary
Strongly knowledgeable EMR Trainer has a thorough understanding of software and web applications for electronic medical records systems. Has knowledge of healthcare technology and a strong teaching approach for students at all levels.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Systems Analyst
Norman Regional Hospital
Norman, Oklahoma
10.2018 - 06.2019
- Performed system analysis, documentation, testing, implementation and user EMR support.
- Identified and resolved problems through root cause analysis and research.
- Resolved or escalated problem tickets to resolve user issues.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Provided client support on system operation and troubleshooting.
- Delivered in-depth eClinicalWorks PM and EMR training and support.
- Extensive knowledge of electronic medical records systems and web-based applications software for healthcare technology
- Strong experience working with clinical staff
- Excellent course design and implementation
- Strong teaching skills and style
- Excellent presentation and verbal skills
- Good technical ability
EClinicalWorks Electronic Health EXchange Admin.
Norman Regional Hospital
Norman, Oklahoma
06.2014 - 10.2018
- Managed eEHX eClinicalWorks Electronic Health eXchange training of physicians, providers and office staff.
- Maintained database for storage and retrieval of medical records.
- Handled high-volume data entry of demographics, vitals, disease etiology, medication, procedures, treatments and medical history.
- Utilized eClinicalWorks and patient medical records to manage and confirm patient data, such as insurance, demographic and medical history information.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information and duplication.
NPHO EClinical Works Support Manager
Norman Regional Hospital
Norman, Oklahoma
06.2014 - 10.2018
- Provide technical support, client-side configuration, registration, user based settings, practice based settings, and security setting related issues.
- Directed training and retraining of employees.
- Supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Multi Practice Manager
Norman Regional Hospital
Norman, Oklahoma
01.2007 - 01.2014
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting, and financial reporting.
- Implemented EMR (eClinicalWorks).
- Assisted with regulatory compliance issues.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office, back office staff and Providers.
- Recruited, hired and coached employees to offer high-quality care.
Medical Office Coordinator
Norman Regional Hospital
Norman, Oklahoma
01.1998 - 01.2004
- Oversaw accounting, budgeting, and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Boosted staff morale by offering constructive feedback and specific direction.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Supervised team of 15 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, patients and facility.
- Produced monthly financial reports for presentation to board of directors.
Office Manager Pediatric Practice
Norman Regional Hospital
Norman, Oklahoma
01.1996 - 01.1998
Patient Account Representative
Norman Regional Hospital
Norman, Oklahoma
01.1994 - 01.1996
Medical Insurance Biller and Accounts Receivable
Norman Regional Hospital
Norman, Oklahoma
01.1992 - 01.1994
Skills
- Flexible and Adaptable
- Interpersonal Communication
- EClinicalWorks Software Proficiency
- Schedule Management
- Ability to work in team structure or independently
- Project Management Professional (PMP)
Certification
- eClinical Works Certified Trainer, Project Management and EMR. 2014, 2015, 2016, 2017 and 2018
Timeline
Systems Analyst
Norman Regional Hospital
10.2018 - 06.2019
EClinicalWorks Electronic Health EXchange Admin.
Norman Regional Hospital
06.2014 - 10.2018
NPHO EClinical Works Support Manager
Norman Regional Hospital
06.2014 - 10.2018
Multi Practice Manager
Norman Regional Hospital
01.2007 - 01.2014
Medical Office Coordinator
Norman Regional Hospital
01.1998 - 01.2004
Office Manager Pediatric Practice
Norman Regional Hospital
01.1996 - 01.1998
Patient Account Representative
Norman Regional Hospital
01.1994 - 01.1996
Medical Insurance Biller and Accounts Receivable
Norman Regional Hospital
01.1992 - 01.1994