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Rhonda McCullough
Instructional Designer/Training Professional
Weatherford,TX
Summary
Instructional Designer for 15 plus years ( 22 years), Training Facilitator for three-plus years, and United States Air Force Education and Training Specialist for nine years, specializing in analyzing, creating, and measuring adult workforce learning and performance, employing multiple behavior- based methodologies and software providing flexibility in learning based on the business’s demands and the learner’s needs, allowing for Instructor-led (virtual and on-site) or self-paced eLearning solutions with individual, group, and lock-step activities. Excel at identifying needs and working with subject matter experts to ensure clear and concise objectives addressing the “need-to-know” vs. the “nice-to-know.” Creating mock-up learning environments and simulations for complex system tasks allows for learning in a safe environment, promoting confidence in learning, and quick turn-around to real-world application. Managing curricula and projects from beginning to end as a content developer, SME, and Project Lead in a fast-paced, ever-changing environment. Quick to learn and network within new roles, software, and products. Authorized to work in the US for any employer Resourceful and innovative Instructional Designer with over 20 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs. Enthusiastic Instructional Designer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of learner and organizational needs and training in a fast paced environment. Motivated to learn, grow and excel in whatever the task assigned.
Overview
31
31
years of professional experience
Work History
Instructional Designer (Contractor)
Strategic Financial Solutions
Remote, TX
03.2021 - 09.2021
- Develop course content from inception to launch to include any maintenance following course evaluations and changes in business priorities and needs of the learner.
- Partner with production SMEs and Project Managers to conduct a needs assessment and gap analyses, following instructional design principles, resulting in effective training, delivery, and accurate assessments.
- Incorporate measurements in curriculum design, development, and evaluation.
- Manage assigned projects on time or ahead of schedule.
- Coordinate with project team, conduct meetings, establish timelines, assign duties, and allocate resources.
- Monitor and work within budget constraints.
- Gather and review feedback, for all methodologies deployed by project, to make adjustments as needed.
- Work individually and/or with other IDs and Performance Consultants to complete training analysis, develop design documents, create training deliverables (e.g., eLearning, infographics, job aids, quick reference guides, PPTs, simulations, videos).
- Ability to quickly switch from one content subject matter to another.
- (creating an infographic for sales to editing simulations and videos for customer service to creating leadership content).
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Improved operations through consistent hard work and dedication
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Identified issues, analyzed information and provided solutions to problems
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Increased customer satisfaction by resolving system training issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
Instructional Designer
Sprint, Remote
Remote, TX
10.2002 - 02.2021
- Develop curricula for multiple customer management lines of business - customer service, back office, financial, human resource, IT, legal, leadership, retail, order support, prepaid, and technical support departments.
- Web-based - Instructor-Led, Web-based - Self-Paced, "Training in a Box" - Supervisor Led, Infographics, Job Aids, Interactive Modular Learning, Simulations for complex system tasks, and Videos.
- Partner with production SMEs and Project Managers to conduct a needs assessment and gap analyses, following instructional design principles, resulting in effective training, delivery, and accurate assessments.
- Work with Cross-functional teams to develop content jointly for more effective and efficient management of resources.
- Reuse and repurpose existing content when available.
- Conduct Train the Facilitators and partner with Training Facilitators to help with the understanding of how content translates in the classroom environment.
- Gather and review feedback, for all methodologies deployed by the project, to make adjustments as needed.
- Update curricula in alignment with Modern Learning principles.
- Incorporate measurements in curriculum design, development, and evaluation.
- Manage assigned projects on time or ahead of schedule.
- Coordinate with project team, conduct meetings, establish timelines, assign duties, and allocate resources.
- Monitor and work within budget constraints.
- Work within the Learning Management System to deliver and track content.
- Maintain a course catalog with accurate descriptions and timelines.
- Create curriculum, program, and course level products.
- Maintained and updated Customer Management Training Environment from an outdated experience, to an optimum learning platform with the latest information covering every aspect of the system to allow for a realistic learning experience.
- This contributed to learners meeting KPIs with the first customer interactions on the production floor.
- Researched, gathered, and created customer accounts with the elements and data for required tasks.
- Developed and gained agreement on a Service Agreement between multiple lines of business, processes, and departments within the organization and customer management system contractors to ensure updates for accounts and data are complete to avoid a "lag" between production and training.
- This effort required coordination with IT, Finance, Fraud, Legal, Security, department directors, and VPs.
- Act as a mentor for peers and employees looking to cross-train into an Instructional Design role.
- Conducting peer reviews and providing feedback.
- Remote Work-at-Home - 17 plus years.
Training Facilitator
Sprint
Rio Rancho, NM
06.1999 - 10.2002
- Trained and prepared employees to encounter customer scenarios and meet KPI performance goals in multiple customer management positions - back office, billing, collections, customer service, fraud prevention, order support, sales, and technical support.
- Provided feedback on performance and coached to success.
- Monitored learning and reported progress through defined processes.
3S271 Education and Training
USAF
Remote, NM
06.1986 - 07.1999
- 3S271 - Education and Training - 9 yrs 2T151 - Vehicle Operations - 4yrs.
Education
Masters in Education (M.A.ED. A.E.D.L - Adult Education And Distance Learning
University of Phoenix
Tempe, AZB.S - Adult Education and Learning
Southern Illinois University Carbondale
Carbondale, ILA.A.S - Adult Education and Technology
Community College of The Air Force
Montgomery, ALSkills
Course material creation
Industry best practices
Organizational performance
Implementation support
Learning strategies
Training program development
Curriculum design
Course management
Self-Motivated
Excellent Communication
Interpersonal Communication
Analytical and Critical Thinking
Multitasking Abilities
Collaboration
Instructional design
Instructional leadership
Software
Timeline
Instructional Designer (Contractor)
Strategic Financial Solutions
03.2021 - 09.2021
Instructional Designer
Sprint, Remote
10.2002 - 02.2021
Training Facilitator
Sprint
06.1999 - 10.2002
3S271 Education and Training
USAF
06.1986 - 07.1999
Masters in Education (M.A.ED. A.E.D.L - Adult Education And Distance Learning
University of Phoenix
B.S - Adult Education and Learning
Southern Illinois University Carbondale
A.A.S - Adult Education and Technology
Community College of The Air Force