Rhonda morrow mcclodden
Ripley,TN
Summary
Patient-oriented Phlebotomist with 8 years’ experience in venipuncture and proven bedside manner. Committed to maintaining highest patient safety standards when collecting variety of samples and specimens. As well as over 20 years' experience in the Medical field as a Medical Assistant. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Xtend Healthcare
Hendersonville, TN
01.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Phlebotomist
The University of Tennessee Family Practice-Tipton
Covington, TN
01.2010 - 07.2019
- Verified collection orders and communicated discrepancies to nurses.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Developed and implemented successful patient care plans.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Ensured HIPAA compliance.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Medical Office Assistant
The University of Tennessee Family Practice-Tipton
Covington, TN
08.2000 - 01.2010
Education
Associate of Science - Medical Office Assistant
West Tennessee Business College
Allied Health Science
Tennessee State University
Skills
- Sharps disposal
- Therapeutic phlebotomy
- Drawing blood
- Tracking specimens
- Data entry
- HIPAA
- Biohazard waste disposal
- Proper storage procedures
- Sanitation and sterilization
- Quality control
- Patient education
- CPR and BLS certified
- Strong medical ethic
- Patient-oriented
- Infection control standards expert
- Culturally sensitive
- Patient and family focused
- Personal and professional integrity
- Medical records management
- Medical software applications
- Interpersonal skills
- Understanding of medical laws
- Knowledge of HIPAA regulations
- Healthcare coding competency
- Customer service
- Knowledge of medical terminology
- Charting
Affiliations
Member, Small Business Association (2014 - present)
Timeline
Customer Service Representative
Xtend Healthcare
01.2021 - 05.2022
Phlebotomist
The University of Tennessee Family Practice-Tipton
01.2010 - 07.2019
Medical Office Assistant
The University of Tennessee Family Practice-Tipton
08.2000 - 01.2010
Associate of Science - Medical Office Assistant
West Tennessee Business College
Allied Health Science
Tennessee State University
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