Rhonda Nelson
IL
Summary
Dynamic professional with a proven track record, excelling in customer support and enhancing satisfaction through active listening and effective communication. Recognized for accuracy and precision in resolving issues, while fostering teamwork and adaptability in fast-paced environments. Committed to delivering exceptional service and improving operations.
Overview
26
26
years of professional experience
Work History
Policy Holder Support II
The Standard
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website, improving overall user experience.
Enrollment and Billing III
Elevance
05.2015 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mailroom / Customer Service
Anthem /Elevance
04.2000 - 05.2015
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Skills
- Accuracy and precision
- Document scanning
- Deadline oriented
- Environmental compliance
- Teamwork skills
- Written and verbal communication
- Team building
- Professionalism
- Adaptability
- Active listening
- Time management abilities
- Attention to detail
Timeline
Policy Holder Support II
The Standard
04.2024 - Current
Enrollment and Billing III
Elevance
05.2015 - 04.2024
Mailroom / Customer Service
Anthem /Elevance
04.2000 - 05.2015