Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Norton

Weatherford,TX

Summary

Proven leader and efficient problem-solver, adept in multitasking and customer service, honed through diverse roles from FedEx Express to managing Java Express. Excelled in fast-paced environments, significantly enhancing operational efficiency and team collaboration. Skilled in computer applications and fostering positive client relationships, consistently achieving and surpassing company goals.

Overview

23
23
years of professional experience

Work History

Information Agent

FedEx Express
08.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Owner

Java Express
11.2015 - 09.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Package Handler

UPS
07.2016 - 11.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Correctional Officer

Tarrant County Sheriff Department
11.2001 - 09.2009
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Education

High School Diploma -

FTI
Fayetteville, NC

Bachelor of Science - Criminal Justice

Kaplan University
Des Moines, IA

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking Abilities
  • Computer Skills

Timeline

Information Agent

FedEx Express
08.2018 - Current

Package Handler

UPS
07.2016 - 11.2017

Owner

Java Express
11.2015 - 09.2020

Correctional Officer

Tarrant County Sheriff Department
11.2001 - 09.2009

High School Diploma -

FTI

Bachelor of Science - Criminal Justice

Kaplan University

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Rhonda Norton