Rhonda Ogburn
Robert Half
Nashville,Tennessee
7
years of professional experience
Dynamic professional with robust multitasking skills and a commitment to exceptional customer service. Experienced in complaint resolution, sales support, and CRM management, ready to contribute to team success.
Work History
Guest Services Coordinator
3 Months- Documented customer interactions accurately in CRM systems for future reference.
- Provided product information and guidance to customers, improving satisfaction rates.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Assistant Store Manager
1 Year 9 Months- Assisted in managing daily store operations and inventory control.
- Supported staff training and development to enhance team performance.
- Executed visual merchandising strategies to improve product presentation.
- Monitored cash handling procedures for accuracy and compliance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Insurance Collection Specialist
11 Months- Collaborated with healthcare providers to verify patient eligibility and benefits accurately.
- Maximized revenue recovery by diligently pursuing underpaid or denied claims through appeals and adjustments when necessary.
- Reduced aged receivables with diligent follow-up on outstanding insurance claims.
- Researched billing errors and discrepancies to initiate corrective action.
Inside Sales Representative
4 Years 1 Month- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations and presentations, effectively communicating value propositions.
- Collaborated with marketing team to align sales strategies with promotional campaigns.
- Managed client inquiries and resolved issues promptly to ensure seamless service delivery.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Education
Master of Science - Psychology/Human Resources
- [Number] GPA 3.5
Bachelor of Science - Psychology
- [Number] GPA 3.5
Skills
Strong multitasking
Customer service standards
Team player attitude
Proficient in CRM program
Complaint handling
Sales and upselling
Processing payments
Basic accounting
Sales
Proficient in Microsoft Office
Data entry
Multitasking
Proficient in the Athena/Xifin Programs
Timeline
Guest Services Coordinator
Robert Half
06.2026 - CurrentRead More
Assistant Store Manager
Dollar Tree
06.2024 - 03.2026Read More
Insurance Collection Specialist
Pathgroup Labs
07.2023 - 06.2024Read More
Inside Sales Representative
Adapt Health Care
06.2019 - 07.2023Read More
Alabama A&M University
Master of Science from Psychology/Human Resources
Read More
Tennessee State University
Bachelor of Science from Psychology
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