Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Rhonda Parker

Rhonda Parker

Groveland,FL

Summary

I am a people person and take great pride in everything I do. Striving for that one call resolution while building lasting relationships with those I serve.

Overview

11
11
years of professional experience

Work History

Remote Customer Service Representative

Safelite Solutions
06.2023 - 07.2024


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Caregiver

Jeff Davis
06.2022 - 06.2023
  • Performed daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

Remote Customer Service Agent

Wipro Limited
01.2022 - 06.2022
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Addressed customer account discrepancies and concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contacted customers to return routine and general calls promptly.

Front Desk Lead/Booking Manager

Hand & Stone Massage And Facial Spa
11.2018 - 01.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Booked appointments for 16 different therapists in regards to modality
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or by phone.

Administrative Assistant

Tennier Industries, Inc.
02.2013 - 10.2018
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Developed and implemented strategies to streamline office operations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Microsoft Office - Excel, Word, Power Point And Access

Valencia College
Orlando, FL

Peachtree Accounting - Accounting Technology And Bookkeeping

Peachtree University

Skills

  • QuickBooks
  • Microsoft Office
  • Peachtree Accounting
  • Zoom
  • Slack
  • Webex
  • Google Meets
  • Microsoft Teams
  • Adobe Acrobat
  • Microsoft Outlook
  • Citrix
  • Avaya
  • Workspot

Additional Information

  • Assessments (Indeed Assessments provides skills tests that are not indicative of a license or certification.)
  • Customer focus & orientation Highly Proficient
  • Responding to customer situations with sensitivity Highly Proficient
  • Call center customer service Highly Proficient
  • Written communication Proficient
  • Best practices for writing, including grammar, style, clarity, and brevity Proficient
  • Customer service Proficient
  • Identifying and resolving common customer issues Proficient

Timeline

Remote Customer Service Representative

Safelite Solutions
06.2023 - 07.2024

Assistant Caregiver

Jeff Davis
06.2022 - 06.2023

Remote Customer Service Agent

Wipro Limited
01.2022 - 06.2022

Front Desk Lead/Booking Manager

Hand & Stone Massage And Facial Spa
11.2018 - 01.2022

Administrative Assistant

Tennier Industries, Inc.
02.2013 - 10.2018

Microsoft Office - Excel, Word, Power Point And Access

Valencia College

Peachtree Accounting - Accounting Technology And Bookkeeping

Peachtree University

Similar Profiles

CREATE PROFILE
Rhonda Parker