Rhonda Patrick
Conshohocken
Summary
Customer-focused professional committed to enhancing client experiences through effective communication and problem resolution. Proven ability to manage inquiries and ensure prompt service delivery, resulting in high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist/ Security
Sunstates/ Ally Financial
Fort Washington
09.2025 - Current
- Greeted clients warmly, enhancing customer experience at front desk.
- Assisted visitors with inquiries, offering accurate information and directions to ensure smooth navigation.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, efficiently redirecting callers to appropriate personnel and taking messages when necessary.
Medical Courier
Capstone Logistics
04.2025 - Current
- Supported healthcare operations by coordinating secure transport.
- Delivered medical supplies to healthcare facilities efficiently and safely.
- Maintained accurate records of deliveries and pick-ups for tracking purposes.
- Communicated effectively with healthcare staff regarding delivery schedules and needs.
Administrative III
Cencora
Conshohocken
11.2024 - 07.2025
- Coordinated executive calendars, meetings, and travel arrangements to optimize leadership availability
- Facilitated efficient operations by providing comprehensive administrative support to corporate leadership
- Assisted in planning and executing corporate events and managing facilities to enhance organizational engagement
- Ensured confidentiality of sensitive information in all communications
- Completed day-to-day duties accurately and efficiently.
Air Handler
United Parcel Service (UPS)
05.2019 - 12.2024
- Collaborated with warehouse staff to ensure efficient package processing and handling.
- Operated air handling equipment to maintain optimal warehouse environment.
Concierge Administrator
Cencora
Conshohocken
08.2023 - 11.2024
- Front-facing administrative and concierge support
- Coordinated meetings, visitor access, and employee services.
- Managed patient inquiries and navigated them to the correct internal departments
- Directed incoming calls and messages to appropriate staff or residents.
- Provided exceptional customer service by promptly addressing customer inquiries and concerns,
- Trained new staff members on proper policies and procedures related to incoming customer calls.
- Achieved promotion as a result of exceeding performance expectations.
Customer Service Representative
Airline Hydraulics
Bensalem
02.2015 - 03.2023
- Responded to customer inquiries regarding products, services, prices, availability, and order status, facilitating successful order placements.
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints swiftly, ensuring satisfaction and retention.
- Assisted customers with order tracking and product information.
- Prepared quotations, processed orders, and managed existing orders while coordinating with other departments to fulfill customer requirements.
- Communicated revised vendor pricing to the purchasing department for current quote accuracy.
Education
Liberal Arts - Major
Montgomery County Community College
Blue Bell, PA12-2026
Skills
- Customer service
- Administrative support
- Effective communication
- Data entry
- Event coordination
- Time management
- Problem solving
Timeline
Front Desk Receptionist/ Security
Sunstates/ Ally Financial
09.2025 - Current
Medical Courier
Capstone Logistics
04.2025 - Current
Administrative III
Cencora
11.2024 - 07.2025
Concierge Administrator
Cencora
08.2023 - 11.2024
Air Handler
United Parcel Service (UPS)
05.2019 - 12.2024
Customer Service Representative
Airline Hydraulics
02.2015 - 03.2023
Liberal Arts - Major
Montgomery County Community College