Rhonda Phelan
Ocotillo Surgery Center
Mesa,AZ
19
years of professional experience
Strategic Nursing Director experienced in delivering patient-centered care and overseeing healthcare operations. Enhanced clinical effectiveness and improved quality through development and implementation of innovative clinical programs. Committed to fostering collaborative environments and adapting to dynamic healthcare needs to achieve impactful outcomes.
Work History
Clinical Director
3 Years 5 Months- Lead development and implementation of clinical programs to enhance patient care quality.
- Oversee compliance with regulatory standards and accreditation requirements across all clinical operations.
- Mentor clinical staff, fostering professional growth and promoting best practices in patient management.
- Drive strategic initiatives to improve operational efficiency within clinical departments.
- Analyze performance metrics to identify areas for improvement and implement evidence-based solutions.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Developed and implemented strategic plans enabling the facility to meet budgetary and quality assurance goals.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Optimized supply chain logistics for pharmaceuticals and medical equipment, ensuring availability and managing costs effectively.
- Successfully negotiated client contract renewals to create increased revenue.
- Oversaw scheduling and logistics, ensuring seamless daily operations across departments.
- Managed the recruitment, hiring, training, and retention of high-quality employees to support center goals.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Project Management oversight of facility expansion, increasing size of the center by four (4) operating rooms and eight (8) bays.
- Complex negotiations of contracts for equipment, medical supplies and third party services.
Director of Inpatient Services
15 Years 2 Months- Served as: Interim Chief Nursing Officer March 2018 to July 2018, Director of Food Services, Risk Manager for facility, and Case Management Services/Occupational Health
- Participated in PI/MEC committee initiatives
- RCA investigation and analysis. Responsible for comprehensive and timely completion of RCA process, analysis, and report/findings submissions. Works with Nursing Leadership to implement recommendations.
- Negotiated and oversaw service contracts for housekeeping, linens, staffing, interpreting services, education and training, transfer agreements, and clinic supplies to ensure quality and compliance.
- Under my leadership of Inpatient Services, facility is one of 4 Arizona facilities with a 5-star Medicare patient experience rating
- Policy reviews quarterly for Patient Care, R.T., P.T., Emergency Medical, Occupational Health, Risk Management
- Knowledge of HSAG for SCIP/CART/HCAPPS for Inpatient measures and EMR Meditech knowledge
- Analyzed incident reports to identify and implement process improvements, conducted risk management research, and communicated findings to enhance safety and compliance.
- Compiled and reported monthly patient evaluation audits for all inpatients, driving performance improvement initiatives through Monthly Dashboard and NSH benchmark data presentations at quarterly staff meetings.
- Performed RCA investigations and analyses. Delivered comprehensive RCA process completion and findings submissions. Partnered with Nursing Leadership to execute recommendations.
- Advanced knowledge of Human Resources and Employee Relations including hiring, mentoring, succession planning, FMLA and ADA requirements
- January 2008 – January 2017: Risk Manager for facility
- Attend EOC meetings monthly. Report on Risk, Occupational Health, Code 200, Mock Codes, Schedule annual (BLS, ACLS, PALS).
Education
Master of Business Administration - Health Care Management
Bachelor of Science - Nursing
Diploma - Nursing
Skills
Quality improvement
Staff development
Clinical program oversight
Performance improvement
Risk mitigation
Budget oversight
Healthcare administration
Collaborative skills
Timeline
Clinical Director
Ocotillo Surgery Center
2023.03 - CurrentRead More
Director of Inpatient Services
Arizona Spine and Joint Hospital
2008.01 - 2023.03Read More
Iowa Methodist School of Nursing
Diploma from Nursing
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University of Phoenix
Master of Business Administration from Health Care Management
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University of Phoenix
Bachelor of Science from Nursing
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