RHONDA POOLE
Pensacola,FL
Summary
Results-driven Certified Coding Associate (CCA) with a solid foundation in medical coding, reimbursement, and patient care. Proficient in ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding, complemented by ten years of hands-on nursing experience. Skilled at ensuring compliance, maximizing revenue cycles, and delivering accurate medical documentation. Acknowledged for exceptional analytical abilities, meticulous attention to detail, and dedication to ongoing professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Student
Bryant & Stratton Online Student
Albany, NY
11.2023 - 05.2025
- Proficient in ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding, demonstrating expertise across multiple coding systems.
- Conducted in-depth case studies and projects, including the development of an educational plan for new coders and analysis of complex medical cases.
- Highly self-disciplined, organized, and driven to succeed, with a proven ability to manage tasks efficiently and independently.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Childcare Provider
Self Employed
Salisbury, MD
05.2015 - 04.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
Domestic Engineer
Self Employed Services
Salisbury, MD
01.2014 - 01.2025
- Managed household operations for a family of five, including scheduling and organization.
- Homeschooled two children through 6th and 7th grade.
- Coordinated medical care and appointments during two years of chemotherapy for a child with leukemia.
- Oversaw meal planning, cleaning, gardening, and general home management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
LPN
Sentara Albemarle Medical Center
Elizabeth City, NC
01.2008 - 01.2015
- Five years of bedside care in Palliative Care, Oncology, and Dialysis; two years in Cardiac Step-Down.
- Experienced in EMR documentation (EPIC, Meditech) and effective provider communication.
- Preceptor for new LPN hires, guiding skill development and clinical integration.
- Proficient in medication administration, physical assessments, and critical thinking for high-acuity patients.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
LPN
Tarheel Internal Medicine
Elizabeth City, NC
01.2000 - 01.2008
- Managed provider and nursing schedules in a fast-paced multi-physician internal medicine practice.
- Revamped the Indigent Program, improving access to free medication for underserved patients.
- Served as a personal nurse and assistant to a founding physician, providing direct clinical support.
- Conducted patient triage and initial assessments to streamline care delivery and provided complex patient education on disease process and medication compliance.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Education
Associate's Degree - Applied Science, Medical Reimbursement & Coding
Bryant & Stratton College
Albany, NY04.2025
Diploma - Practical Nursing
College of the Albemarle
Elizabeth City06.1999
High school diploma -
Currituck County High School
Currituck, NC06.1996
Skills
- ICD-10, CPT, and HCPCS
- Medical chart review and abstract information for coding
- HIPAA and current guidelines and regulations
- Evaluation & Management
- NCCI guidelines, NCD, LCD
- EPIC
- 3M Encoder
- Strong communication skills
- Customer service, client relations, patient satisfaction
- Attention to Detail
- Ability to analyze and interpret complex medical documentation
- Self-motivated, self-disciplined
- Typing 40 wpm
- Microsoft Office 365
- Windows
- Strong ability to multitask, stay organized, and work well under pressure to meet deadlines
- Appeals and adjustments handling
- Critical thinking
- Revenue cycle management
- Denial management
- Auditing and quality assurance
- Medical billing procedures
- Claims processing
- Clinical documentation
- Insurance verification
- Time management
- Problem-solving abilities
- Multitasking
Certification
Certified Coding Associate (CCA)
Timeline
Student
Bryant & Stratton Online Student
11.2023 - 05.2025
Childcare Provider
Self Employed
05.2015 - 04.2025
Domestic Engineer
Self Employed Services
01.2014 - 01.2025
LPN
Sentara Albemarle Medical Center
01.2008 - 01.2015
LPN
Tarheel Internal Medicine
01.2000 - 01.2008
Associate's Degree - Applied Science, Medical Reimbursement & Coding
Bryant & Stratton College
Diploma - Practical Nursing
College of the Albemarle
High school diploma -
Currituck County High School