Rhonda Quisenberry
Toledo,WA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
37
37
years of professional experience
Work History
Store Manager
Helzberg Diamonds
01.2018 - Current
- Trained and mentored staff, fostering a high-performance sales team culture.
- Led daily operations, ensuring efficient store workflow and adherence to corporate policies.
- Enhanced customer experience by implementing service standards, resulting in increased customer satisfaction scores.
- Managed budgeting processes, aligning financial objectives with operational goals for sustained profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Signet Jewelers Inc.
02.2007 - 01.2018
- Developed and implemented inventory management strategies to minimize losses and optimize stock levels.
- Analyzed sales data to identify trends, driving targeted promotional initiatives that enhanced customer engagement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews, providing constructive feedback to improve employee productivity and morale.
Receptionist
Gordon’s Hardwood Flooring, Inc
06.2003 - 01.2007
- Managed front desk operations, ensuring efficient scheduling and customer service.
- Coordinated communication between clients and staff to streamline project inquiries.
- Maintained organized filing system for contracts and client records.
- Assisted in resolving customer issues, enhancing satisfaction and loyalty.
Insurance Clerk
The Doctor’s Clinic
04.1989 - 04.1993
- Processed insurance claims efficiently, ensuring accuracy in documentation and compliance with regulations.
- Managed patient information systems to maintain up-to-date records and facilitate seamless communication.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance service delivery.
- Assisted patients in understanding their insurance options, improving overall satisfaction and engagement.
Education
High School Diploma -
South Kitsap High School
Port Orchard WA06-1987
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Helzberg Diamonds
01.2018 - Current
Store Manager
Signet Jewelers Inc.
02.2007 - 01.2018
Receptionist
Gordon’s Hardwood Flooring, Inc
06.2003 - 01.2007
Insurance Clerk
The Doctor’s Clinic
04.1989 - 04.1993
High School Diploma -
South Kitsap High School