Rhonda Rider
Renton
Summary
Reliable Casino Cashier known for high productivity and efficient task completion. Skilled in currency validation, transaction management, and customer service, ensuring smooth financial operations within the casino environment. Excel in communication, problem-solving, and adaptability, contributing to positive customer experiences and operational success.
Overview
23
23
years of professional experience
1990
1990
years of post-secondary education
Work History
Casino Cashier
Snoqualmie Casino
Snoqualmie
06.2015 - Current
- Processed cash transactions efficiently at the casino's gaming tables.
- Balanced cash drawers and reconciled daily financial reports.
- Provided excellent customer service to enhance guest experiences.
- Monitored gambling activity to ensure compliance with gaming regulations.
- Collaborated with team members to maintain smooth operational flow.
- Trained new cashiers on procedures and customer service standards.
- Checked tickets from slot machines against payout slips before cashing out customers.
- Balanced daily receipts with cashier bank at end of shift.
- Reported any suspicious activity or theft attempts to management.
- Adhered to safety guidelines while handling large amounts of money.
- Maintained an accurate record of all transactions made during each shift.
- Performed opening and closing procedures for assigned shift.
- Processed customer transactions, including cash and credit payments.
- Conducted chip exchanges for customers on the gaming floor.
- Assisted team members with balancing their drawers as requested.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Counted, verified and posted armored car deposits.
- Maintained accountability of money banks and released to assigned personnel.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Documented monetary exchanges and transaction reconciliations.
Manager
Harvey’s
Blackwell
03.2006 - 03.2010
- Managed daily operations to ensure smooth workflow and efficiency.
- Oversaw team performance and provided guidance to staff members.
- Implemented new processes to enhance productivity within the department.
- Enforced company policies to ensure compliance and safety standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Office Manager
Ken Dye Tax Services
Blackwell
12.2002 - 03.2006
- Managed daily office operations and maintained organized filing systems.
- Coordinated client appointments and ensured timely communication with clients.
- Supervised administrative staff and delegated tasks effectively.
- Assisted in preparing tax documents and maintained client confidentiality.
- Oversaw inventory management, ordering supplies as needed for operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Education
Blackwell High School
Blackwell, OKSkills
I’ve trained numerous of new hires through my current position in the cage
Maintain a high level of balancing through my years in the cage
I can maintain a level head during the busy times in the cage and can multitask exceptionally well
Very reliable and dependable at any task I am giving
Timeline
Casino Cashier
Snoqualmie Casino
06.2015 - Current
Manager
Harvey’s
03.2006 - 03.2010
Office Manager
Ken Dye Tax Services
12.2002 - 03.2006
Blackwell High School