Rhonda Ritsema
Natural Health Improvement Center
Caledonia,MI
1
Certification
18
years of professional experience
Highly organized healthcare professional with solid background in managing patient records and medical documentation. Proven ability to maintain accurate and confidential records, supporting effective healthcare delivery. Known for strong collaboration skills and results-driven approach, adapting effectively to evolving healthcare needs.
Work History
Medical Records Assistant
10 Months- Managed prescription refill requests and triaged medical questions to providers; relayed responses to patients via phone and email for timely communication.
- Processed incoming lab results and routed to providers while scheduling follow-up appointments to ensure continuity of care.
- Completed chart follow-through tasks including patient messages, reminders, and referrals, ensuring accurate documentation for efficient patient management.
- Managed prescription refill requests by efficiently processing and verifying each request in a timely manner. and triage medical questions to providers; relay responses to patients via phone and email.
Mail Handler
1 Year 4 Months- Unloaded and sorted mail by class, size, and destination; routed items to automated equipment or clerks.
- Operated canceling machines to process parcel post accurately.
- Applied federal policies for free mail services (e.g., human remains).
- Gathered required documentation for state and inbound mail processing.
- Maintained accurate electronic and paper postal records; supported communication between staff and supervisors.
- Performed scheduling functions for veteran patients (appointments, cancellations).
Advanced Medical Support Specialist
4 Years 10 Months- Assessed healthcare eligibility for veterans, processing enrollment and benefits to ensure access to necessary services.
- Applied federal policies for hospitalization, outpatient care, dental, prosthetics, travel reimbursement, and related services.
- Gathered required documentation and coordinated communication between veterans and care teams to streamline support.
- Scheduled appointments, cancellations, and follow-ups.
- Provided reception and communication support for patients and staff.
- Maintained electronic and paper medical records.
Unit Secretary – Hematology/Oncology
3 Years 7 Months- Coordinated admissions and transfers with Patient Placement, EMS, and AeroMed.
- Supported patient and family needs; collaborated with clinical staff.
- Managed nurse assignment schedules to ensure adequate coverage. and responder alarms.
- Ordered medical supplies, linens, and nourishment.
- Managed administrative duties, confidential records, and communication workflows.
- Demonstrated strong de-escalation, prioritization, and independent decision-making skills.
- Applied knowledge of medical terminology, confidentiality laws, and hospital procedures.
Patient Registration Specialist – Admitting
3 Years 11 Months- Registered lab and surgical patients and obtained consent for treatment.
- Verified insurance and coordinated primary, secondary, and tertiary benefits.
- Prioritized admissions based on hospital protocols.
- Navigated healthcare processes to ensure patient access to necessary care.
- Provided administrative, reception, scheduling, and secretarial support.
- Directed visitors and served as a central communication point.
- Maintained compliance with hospital policies and documentation standards.
Education
GED
Skills
Clinical documentation
Data management
Microsoft Office skills
Analytical thinking
Time management
Multitasking
Interpersonal communication
Medical terminology
EHR management
Certification
- CDL B (Passenger, Air Brake, School Bus, Chauffeur endorsements)
- CPR Certification
- Valid Driver’s License
Timeline
Medical Records Assistant
Natural Health Improvement Center
10.2025 - CurrentRead More
Mail Handler
United States Postal Service
03.2021 - 07.2022Read More
Advanced Medical Support Specialist
VA Health Care Center
01.2016 - 11.2020Read More
Unit Secretary – Hematology/Oncology
Helen DeVos Children’s Hospital
05.2012 - 12.2015Read More
Patient Registration Specialist – Admitting
Corewell Hospital
06.2008 - 05.2012Read More
Wyoming Park High School
GED
Read More