Rhonda Sanford
Sun City,CA
Summary
Passionate professional with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
39
39
years of professional experience
Work History
Taxpayer Advocate
Internal Revenue Service, IRS
Laguna Niguel, CA
12.1983 - 11.2022
- 25 plus years Customer Service Skills
- Problem Solving
- Worked with other offices to resolve taxpayers issues
- Worked at an out reach program to maintain scheduling of taxpayers that wanted an appointment to get help with their specific issue
- Analytical and organizational skills
- I have excellent time utilization skills
- Handled incoming and outgoing phone lines
- Worked time sensitive cases and helped resolve taxpayers problems
- Was proficient in handling high inventories
- Iam a self starter and work independently
- Advocated for taxpayer rights and resolved disputes with clear communication.
- Analyzed complex tax issues to provide accurate guidance to taxpayers.
- Facilitated training sessions to educate staff on tax regulations and policies.
- Prepared detailed reports on case findings for management review and action.
- I was also a temporary Manager and handled employee reviews, and gave positive and negative feedback for growth development
- I have been an on the job instructor
- I had organized blood banks with the Ted Cross
- I receive several superior performance awards at my time with IRS
- I did an instructors job at the Austin Service Center
Education
Some College (No Degree) - Human Resources Training
Coastal Carolina Community College
Jacksonville, NCSome College (No Degree) - Human Resources Training
Olympic College
Bremerton, WASkills
- Customer Service
- Time management
- Tax policy analysis
- Case management
- Dispute resolution
- Report preparation
Accomplishments
- I have receiver several Performance Awards
- I have received some Special Act Award
- I received a Certificate of Recognition Award
- Letters of Appreciation from Taxpayers
Affiliations
- I help run a food bank for residents where I live
- I love water volleyball, crocheting, diamond art and shuffleboard
References
References available upon request.
Timeline
Taxpayer Advocate
Internal Revenue Service, IRS
12.1983 - 11.2022
Some College (No Degree) - Human Resources Training
Coastal Carolina Community College
Some College (No Degree) - Human Resources Training
Olympic College