Rhonda Sawyer
Grimes,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
11
11
years of professional experience
Work History
Customer Service Representative
Moms Meals
Des Moines, Iowa
09.2024 - 07.2026
Collections Agent
Wells Fargo & Company
Des Moines, CA
11.2015 - 07.2024
- Communicated with clients to resolve payment issues and negotiate repayment plans.
- Managed customer accounts to facilitate timely payments and reduce delinquencies.
- Evaluated account statuses regularly to prioritize high-risk accounts for follow-up actions.
- Utilized conflict resolution skills to handle escalated customer inquiries professionally.
- Documented interactions accurately in the internal collections system for compliance purposes.
- Collaborated with team members to share updates and improve collections strategies.
- Adhered to company policies and applicable laws while collecting debts from customers.
Education
Retirement Plans - Retiring Benefits
Simpson
09.2004 - 12.2004
Roosevelt High School
Des Moines, IowaSkills
- Debt collection strategy
- Payment negotiation
- Documentation accuracy
- Account management
- Customer relationship management
- Customer engagement
- Problem solving
- Sales expertise
- Conflict resolution
Languages
English
Professional
Work Preference
Work Type
Part TimeTimeline
Customer Service Representative
Moms Meals
09.2024 - 07.2026
Collections Agent
Wells Fargo & Company
11.2015 - 07.2024
Retirement Plans - Retiring Benefits
Simpson
09.2004 - 12.2004
Roosevelt High School