Rhonda Shaughnessy
Harpersville,AL
Summary
Experienced Transportation and Operations Specialist with a strong track record in dispatch, driver management, safety, compliance, and customer service. Knowledgeable in DOT and FMCSA regulations, logistics software, and overseeing multi-state fleet operations. Skilled in leading a team of 30+ drivers to ensure on-time deliveries, improve driver satisfaction, and streamline transportation processes. Recently gained additional expertise in healthcare support, communication, and organizational management. Known for resilience, empathy, and effective multitasking under pressure. Committed to achieving operational excellence, advocating for drivers, and driving continuous improvement initiatives.
Overview
22
22
years of professional experience
Work History
Customer Service / Weight Loss Patient Care
The Weight Clinic
01.2024 - Current
- Provided frontline support for client inquiries via phone, email, and in-person with professionalism and empathy.
- Managed scheduling for high-volume client appointments, ensuring operational efficiency and client satisfaction.
- Trained as a Patient Care Tech to coach clients on goals, document progress, and provide motivational support.
- Developed strong interpersonal and customer service skills critical to multi-tasking in fast-paced environments.
- Supported social media engagement, enhancing client communication and brand presence.
Operations Manager
UPS Freight
11.2014 - 06.2017
- Coordinated and communicated load assignments to drivers, ensuring timely pickups and deliveries across multi-state routes.
- Managed driver scheduling and compliance with DOT/FMCSA regulations, including Hours of Service tracking.
- Utilized Microsoft Office, TMW, and Qualcomm systems to document communication and operational details.
- Led preventative maintenance scheduling and collaborated with maintenance teams to address breakdowns.
- Achieved top-tier customer satisfaction and reduced cost per mile through operational improvements.
- Conducted monthly driver safety training classes and led weekly safety training.
- Maintained driver qualification files, coordinated equipment maintenance, and scheduled preventative services.
Operations Manager
KL Breeden and Sons
09.2012 - 10.2014
- Dispatched drivers and managed transportation routes while ensuring DOT/FMCSA compliance.
- Investigated and resolved driver and customer issues, identifying opportunities for service improvements.
- Supported safety initiatives, including Hours of Service monitoring via Qualcomm GPS and compliance audits.
- Tracked and scheduled all backhaul loads for third-party carriers with regard to safety regulations and timely delivery to customers.
Agent and Unit Manager
Liberty National Life Insurance Company
01.2011 - 09.2012
- Directed and motivated a sales team, improving growth and development outcomes.
- Managed records, claims, and documentation with strict adherence to regulatory timelines and accuracy.
- Developed client service and follow-up skills transferable to high-demand logistics environments.
Capacity Coordinator
Greatwide Dedicated Transport
09.2007 - 01.2011
- Successfully recruited and onboarded drivers, reducing driver turnover from 70% to 28% within a year.
- Supported driver compliance and safety, maintaining qualification files and DOT documentation.
- Participated in CHSP safety committee to enhance safety culture and compliance initiatives.
- Developed Driver Orientation Manual and conducted driver orientation with all new drivers.
- Acted as a liaison between drivers, dispatch, and customer service to resolve conflicts quickly.
Career Development: Caregiving and Support
Family
01.2017 - 01.2023
- Focused on family needs as primary caregiver for loved one undergoing cancer treatment and provided full-time childcare support.
- Developed and honed critical skills in time management, organization, multitasking, crisis management, and compassionate communication under pressure.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Transportation Fleet Dispatcher
Greatwide Dedicated Transport
03.2003 - 06.2005
- Dispatched a fleet of 180+ drivers while maintaining compliance with Hours of Service regulations.
- Built strong driver and customer relationships to support timely and efficient deliveries.
- Utilized transportation management systems to track, monitor, and communicate dispatch operations.
- Supported drivers in resolving on-road issues, ensuring minimal disruption to delivery schedules.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Enterprise State Junior College
Enterprise, ALSkills
- Driver Dispatch & Scheduling
- Load Planning & Route Optimization
- Transportation safety and compliance
- Microsoft Office (Excel, Word, Outlook)
- Experience in TMW Systems , McLeod and other transportation software
- Experience with Qualcomm and XATA systems
- Preventative Maintenance Scheduling
- Customer Service and Client Communication
- Staff recruitment and training
- Conflict Resolution and Team Leadership
- Positive interpersonal skills
- Collaborative team member
- Strategic problem-solving
Career Development
Focused on family needs as a primary caregiver for a loved one undergoing cancer treatment and provided full-time childcare support., 2017 - 2023, Time management, Organization, Multitasking, Crisis management, Compassionate communication under pressure
Timeline
Customer Service / Weight Loss Patient Care
The Weight Clinic
01.2024 - Current
Career Development: Caregiving and Support
Family
01.2017 - 01.2023
Operations Manager
UPS Freight
11.2014 - 06.2017
Operations Manager
KL Breeden and Sons
09.2012 - 10.2014
Agent and Unit Manager
Liberty National Life Insurance Company
01.2011 - 09.2012
Capacity Coordinator
Greatwide Dedicated Transport
09.2007 - 01.2011
Transportation Fleet Dispatcher
Greatwide Dedicated Transport
03.2003 - 06.2005
Enterprise State Junior College
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