Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Skinner

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Security Supervisor

SAFE Management
07.2018 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Ensure posted security check and verify credentials at check points.
  • Ensure staff safety, following policies when necessary, in inclement weather.
  • Submit reports as needed regarding guest ejections and incidents.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Screened vendors and contractors before granting access to restricted areas within venues.

Supervisor, Information Technology Hybrid Team

Comcast Cable - Xfinity
01.2023 - 03.2025
  • Manage team of qualified IT technicians to support end users via onsite, chat, phone and email along with applications such as Aruba Central, Domotz, and SolarWinds applications, Contol
  • Articulated business drivers, best practices, support needs, and challenges associated with end user support
  • Led and coordinated service response and recovery throughout the CrowdStrike outage and provided timely status report to management
  • Promptly addressed and resolved all escalations by efficiently leveraging team resources
  • Manage daily workflow utilizing ServiceNow, IOP for end user break/fix cases and requests
  • Utilize MS Teams Viva Goal for OKR's and project tracking
  • Meet and exceed CSAT and SLA departmental goals
  • Utilize SharePoint sites for metric reporting and productivity tracking
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Supervisor, Information Technology Virtual Team

Comcast Cable - Xfinity
10.2022 - 01.2023
  • Facilitated the creation of the National Virtual Support team hardware and software support via chat, phone and email utilizing ControlUP and MS Azure/Intune applications.
  • Responsible for day-to-day monitoring of systems, performance of Virtual Support Operation Center for ticket spike and rapid detection of network faults, and coordination of resolution and service restoration across multiple technology units.
  • Responsible for implementation and adherence with procedures and compliance with organizational policies.
  • Assisted with the planning and implementation of UniFlow Secure Print and MS Teams Rooms across regional footprint.
  • Utilized Smartsheet for project tracking and SharePoint sites for metric reporting and productivity tracking.
  • Monitored network health with Orion/SolarWinds application.
  • Engaged with employees during one-on-one meetings, quarterly check ins and end of year reviews
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Supervisor, Information Technology

Comcast Cable - Xfinity
03.2010 - 10.2022
  • Lead onsite and hybrid team providing continuous support to customer service, technicians and back office employee.
  • Ensured implementation and adherence with procedures and compliance with organizational policies.
  • Implemented equipment deployment process for employees to work from home during COVID pandemic.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Responsible for implementation and adherence with procedures and compliance with organizational policies.
  • Manage daily workflow utilizing Remedy, ServiceNow, IOP for end user break/fix cases and requests.
  • Utilized Smartsheet for project tracking and SharePoint sites for metric reporting and productivity tracking.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained Microsoft Windows and Exchange Servers
  • Administered user logins, groups and file permissions via Active Directory.


Education

Bachelor's degree - Organizational Management

The University of Arizona Global Campus
10-2023

Associate's degree - Office Management

Florida State College of Jacksonville
12-2020

Skills

  • Clear communication with diverse audiences

  • Motivating teams and engaging stakeholders

  • Adaptable performance in fast-paced settings

  • Commitment to team success

  • Experience with multiple applications for efficiency

  • Effective team leadership

  • Client relationship management

  • Effective strategic decision-making

  • Process optimization

  • Accuracy-driven methodology

Certification

  • Licensed Class D - 2018
  • IT Service Management Foundations: Problem Management - March 2025
  • Lean Six Sigma Foundations - March 2025
  • Certified Information Systems Auditor (CISA) Cert Prep - March 2025

Timeline

Supervisor, Information Technology Hybrid Team

Comcast Cable - Xfinity
01.2023 - 03.2025

Supervisor, Information Technology Virtual Team

Comcast Cable - Xfinity
10.2022 - 01.2023

Security Supervisor

SAFE Management
07.2018 - Current

Supervisor, Information Technology

Comcast Cable - Xfinity
03.2010 - 10.2022

Bachelor's degree - Organizational Management

The University of Arizona Global Campus

Associate's degree - Office Management

Florida State College of Jacksonville

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