Rhonda Stavely
Midway,GA
Summary
Driven professional with a proven track record at Amazon, adept in customer service and problem-solving. Excelled in delivering optimal driver support and enhancing customer satisfaction through effective communication and time management. Skilled in GPS navigation and relationship building, consistently achieving results by prioritizing customer needs and maintaining a flexible schedule.
Overview
7
7
years of professional experience
Work History
Customer Support, Driver Support
Amazon
10.2017 - 04.2024
- Solved customer problems with back to back phone calls and chats
- Demonstrated strong knowledge of geography equipment for local roads for optimal driver support experience
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Assisted new employees by mentoring and assisting
Education
High School -
Richard Arnold
Savannah, GA10.1992
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Punctuality
- GPS and route planning
- Navigational Systems and GPS
- Relationship Building
- Customer rapport
- Appointment Scheduling
- Processes and procedures
- Database Management
- Account penetration
- Multitasking Abilities
- Self Motivation
- Interpersonal Skills
- Teamwork and Collaboration
- Effective Communication
- Problem-solving abilities
- Excellent Communication
- Multitasking
- Organizational Skills
- Decision-Making
- Attention to Detail
- Active Listening
- Reliability
- Team Collaboration
- Accident reporting
- Team building
- Written Communication
- Adaptability and Flexibility
- Goal Setting
- Professionalism
- Time management abilities
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Confidentiality understanding
Accomplishments
I maintained steady positive metrics on a weekly basis.
Timeline
Customer Support, Driver Support
Amazon
10.2017 - 04.2024
High School -
Richard Arnold
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