Rhonda Two Hearts
Bismarck,ND
Summary
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Dacotah Foundation
03.2025 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Retail Sales Associate
Sierra North Dakota
09.2024 - 03.2025
- Scanning purchases and doing returns from the company
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Answering phones
- Putting merchandise on the floor
- Greeted customers and helped with product questions, selections, and purchases.
Inventory associate
WIS International
07.2023 - 07.2024
- Traveled local and out of state stores
- Worked with handheld devices
- Work with diverse people and companies
Cocktail Server
Prairie Knights Casino
07.2022 - 08.2022
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation.
- Collected cash payments, provided accurate change, calculated tips and balanced cash tills at the end of shift.
- Assisted bartenders and bar backs with refilling ice, transferring beer kegs and restocking bottles.
Office Assistant
Elderly Protection Program
10.2020 - 07.2021
- Covered the front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel.
- Prepared professional business correspondence, including letters, invoices, and basic contract language.
- Kept the office file system highly organized and quickly retrieved needed records.
Paraprofessional
Cannon Ball Elementary School
10.2020 - 01.2021
- Work with individual students or small groups of students to reinforce learning of materials
- Monitor student work and supervise curriculum-based testing
- Tutor and assist students with makeup work
- I'm review material with students one-on-one or in small groups
- Ensure students follow school and class rules
- Prepare for lessons by gathering materials or setting up equipment
- Track attendance, correct papers, and calculate grades
- Supervise students in class, between classes, and during lunch and recess
Deputy Court Clerk
MHA District Court
10.2019 - 05.2020
- Handled both paper and digital court business with minimal oversight.
- Assisted the general public at court counter to handle basic business.
- Hosted and facilitated remote court hearings for case-specific reasons.
Education
Bachelor of Science (B.S.) - Business Administration
Sitting Bull College
Fort Yates, ND05.2011
Certificate - Eligibility Worker
No Degree - Eligibility Worker
Bismarck State College
Bismarck, ND05-2026
Skills
- Telephone reception
- Hospitality and accommodation
- Team collaboration
- Server support
- Cashier experience
- Managing money and Computer knowledge on all software
- Progress monitoring
- Substance abuse awareness
- Behavioral management
- Multicultural competence
- Mental health first aid
- Depression support
- Discharge planning
Timeline
Mental Health Technician
Dacotah Foundation
03.2025 - Current
Retail Sales Associate
Sierra North Dakota
09.2024 - 03.2025
Inventory associate
WIS International
07.2023 - 07.2024
Cocktail Server
Prairie Knights Casino
07.2022 - 08.2022
Office Assistant
Elderly Protection Program
10.2020 - 07.2021
Paraprofessional
Cannon Ball Elementary School
10.2020 - 01.2021
Deputy Court Clerk
MHA District Court
10.2019 - 05.2020
Certificate - Eligibility Worker
Bachelor of Science (B.S.) - Business Administration
Sitting Bull College
No Degree - Eligibility Worker
Bismarck State College
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