Rhonda VanCedarfield
Spokane
Summary
Dynamic professional with extensive experience in customer service and support roles, notably at Community-Minded Enterprises. Proven ability in crisis intervention and data entry, fostering positive relationships and enhancing client satisfaction. Adept at conflict resolution and maintaining accurate records, contributing to efficient operations and team success.
Overview
7
7
years of professional experience
Work History
Recovery Support Associate
Community-Minded Enterprises
Spokane
10.2022 - Current
- Greeted visitors, clients and guests in a professional manner.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Developed positive relationships with internal customers through effective communication techniques.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Excel, Word, and Relia Trax
Customer Service Supervisor
Beacon Cleaner's
Spokane
11.2020 - 10.2025
- Inspected laundry for damage or stains to repair or pre-treat.
- Took payment for completed services and issued receipts with cash register or POS system.
- Received and marked articles for laundry, identifying code numbers, or names, using hand or machine markers.
- Inventory monthly and deposits daily
Customer Service Delivery Driver
High Nooner
Spokane
11.2018 - 09.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Production Assistant
Christ Kitchen
Spokane
06.2018 - 09.2018
- Maintained communication between production staff.
- Kept records of daily production activities.
- Sorted and packaged products to prepare for processing or shipment.
- Kept track of inventory at warehouse.
Education
GAP Certified Peer Specialist Training - Peer Support
HCA
Spokane, WA03-2025
Washington State Bridge Training - Certified Peer Support Specialist
HCA
Spokane, WA12-2022
CCAR Recovery Coach Training - Recovery Support
Recovery Cafe
Spokane, WA03-2022
Intuit QuickBooks Certificate -
Spokane Falls Community College
Spokane, WA04-2008
GED -
Spokane Falls Community College
Spokane, WA01-2003
Skills
- Peer support
- Crisis intervention
- Data entry
- Conflict resolution
- Customer service
- Record keeping
Timeline
Recovery Support Associate
Community-Minded Enterprises
10.2022 - Current
Customer Service Supervisor
Beacon Cleaner's
11.2020 - 10.2025
Customer Service Delivery Driver
High Nooner
11.2018 - 09.2019
Production Assistant
Christ Kitchen
06.2018 - 09.2018
GAP Certified Peer Specialist Training - Peer Support
HCA
Washington State Bridge Training - Certified Peer Support Specialist
HCA
CCAR Recovery Coach Training - Recovery Support
Recovery Cafe
Intuit QuickBooks Certificate -
Spokane Falls Community College
GED -
Spokane Falls Community College
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