Rhonda Vesey
Davenport,IA
Summary
Dynamic Business Administration graduate with a strong background in customer service, supervision, management, social services, and case management, poised to make a significant impact within a mission-driven organization. Proven track record of delivering exceptional results through effective leadership and unwavering commitment to client-centered support highlights the ability to foster operational excellence. Expertise in cultivating meaningful relationships with clients and stakeholders enhances collaborative efforts aimed at driving positive change. Passionate about enhancing organizational effectiveness and ready to contribute to a team dedicated to making a difference.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CDAC Provider
Department of Human Services
Davenport, IA
- Current
- Assisting individuals with special needs with light housekeeping, meal preparation, and other household management tasks.
- Providing transportation to medical appointments, shopping, and other destinations.
- Supporting individuals to participate in community activities and social interactions.
- Assisting with communication, scheduling appointments, and managing other daily tasks.
- Assisting with activities of daily living such as bathing, grooming, dressing, and eating.
Caseworker/Coordinator
Humility Homes & Services
Davenport, IA
10.2021 - 09.2024
- Maintained trainings in suicide risk assessments, mandatory child and dependent adult abuse and neglect reporting, crisis intervention, trauma-informed care, motivational interviewing, civil rights laws, housing discrimination, harm reduction, and housing first practices.
- Worked with at-risk families in disastrous environments by helping them engage and trust the resources afforded to them.
- Actively assisted the families/individuals by fostering a supportive community/environment and promoting education & wellness for a healthier society.
- Regularly evaluated and assessed families’/individuals’ needs and implemented interventions or services as needed per client.
- Collaborated with school officials, attorneys, Judges, employers, and physicians as a liaison to better serve the family/individuals as their advocate.
- Adhered to HHS’s agency values in all aspects of work.
- Assisted in the coordination and implementation of Job Fairs.
- Generated Individual Housing Plans (IHP), housing needs, and resource assessments with each client on the caseload.
- Completed grant assessment annually with each client to provide data for evidence-based purposes.
- Consistently provided transportation for clients, as needed, to appointments, apartment showings, court hearings, job interviews, etc.
- Provided life skills training for all clients while helping them enroll in post-secondary vocational classes.
- Assist with job placement & social engagement activities.
Subrogation Specialist
Sentry Insurance
Davenport, IA
06.2021 - 09.2021
- Responsible for subrogation activities such as the recovery of overpayments of property damages, no-fault claims, and workers' compensation.
- Identified legal liability, pursued, negotiated, and settled subrogation collections.
- Entered into arbitration if necessary to collect debts.
- Answered inquiries and coordinated with other departments, ie, total loss, insurance adjusters, attorneys, and members.
- Collected information needed to format claims necessary for arbitration.
Case Manager
Safer Foundation
Davenport, IA
01.2020 - 02.2021
- Conducted intake registration, created files for potential caseload documentation, and ensured all relevant releases of paperwork were signed and placed into the client file.
- Assisted in the auditing, management, and maintenance of efficient case notes.
- Developed an Individual Employment Plan, which incorporated an education plan directly addressing the needs of each participant.
- Supported transition programs that improved at-risk student transitions to and through postsecondary education and into employment.
- Assisted with collaborations of workshops for GED/HiSet preparation and attainment.
- Provided case management and legal services, such as but not limited to expungement, diversion, modifying child support arrears, or obtaining a state driver’s license.
- Provided supportive services through partnerships with Employer Development Specialists to assist with resume building, mock interviewing skills, and applying for employment online, in person, and via email.
- Assisted in the movement to reduce recidivism through public speaking forums, workshops, seminars, and one-on-one counseling empowerment sessions.
- Coordinated job fairs and collaborated with a host of community improvement teams to create awareness, promote Safer’s mission in the community, and advocate for the population served.
Community Business Manager
Brady Village Apartments
10.2019 - 02.2021
- Efficiently maintained a 46-unit complex.
- Effectively administered and maintained property personnel performances while assessing and communicating performance expectations.
- Connected families with community resources to assist with financial crises.
- Developed positive working relationships with residents, staff, and co-workers to ensure inquiries, complaints, and concerns were addressed in a timely and satisfactory manner.
- Consistently monitored overhead costs, asset management, and compliance of property while providing guidance and direction to residents for the success of meeting property goals.
- Maintained Data spreadsheets and budget analysis for delinquencies of rent payments.
- Participated in Monthly/Quarterly corporate meetings.
- Trained new employees on the database and basic property management regulations.
- Provided tenants with an understanding of the provisions of the VAWA Act (Violence Against Women Act), which demonstrates equal rights to women & men.
- Submitted compliance application profiles.
- Planned, promoted, and implemented effective resident retention programs for Media platforms.
- Partnered with resources/referral engagement while conducting all business following company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws of Multi-Family Housing.
Property Manager
Heartland Towers
Silvis, IL
12.2018 - 03.2019
Claims Adjuster
United Health Care
Davenport, IA
01.2016 - 03.2018
Personal Banker
Wells Fargo
Davenport, IA
01.2010 - 05.2013
Para/Computer Tech Asst
Davenport Schools
08.2000 - 05.2008
Education
Bachelor of Science - Business Administration
Kaplan University
Davenport, IASkills
- Administrative Support
- Case management
- Software Proficiency
- Problem Solving
- Interpersonal Skills
- Team Work
- Time Management
- Community Resource Advocate
- Critical Thinking
- Attention To Detail
- Certifications and Licenses
Certification
Life Coach/
Notary
Timeline
Caseworker/Coordinator
Humility Homes & Services
10.2021 - 09.2024
Subrogation Specialist
Sentry Insurance
06.2021 - 09.2021
Case Manager
Safer Foundation
01.2020 - 02.2021
Community Business Manager
Brady Village Apartments
10.2019 - 02.2021
Property Manager
Heartland Towers
12.2018 - 03.2019
Claims Adjuster
United Health Care
01.2016 - 03.2018
Personal Banker
Wells Fargo
01.2010 - 05.2013
Para/Computer Tech Asst
Davenport Schools
08.2000 - 05.2008
CDAC Provider
Department of Human Services
- Current
Bachelor of Science - Business Administration
Kaplan University