Rhonda Washington
Nashville,Tennessee
Summary
Dedicated telecommunications professional with exceptional leadership and vendor management skills. Accustomed to making decisions independently and driven to strengthen policies and procedures to enhance operations. Skilled in reviewing and improving strategic plans.
Overview
17
17
years of professional experience
Work History
Global Telecom Manager
Foot Locker
05.2022 - Current
- Management of a global team of Telecom Analysts supporting diverse telecom activities across Foot Locker’s corporate and store network.
- Successfully completed multiple telecom projects, resulting in over $3M in annual savings.
- Established and maintained relationships with telecom service providers, vendors, and contractors to ensure high-quality service delivery.
- Conducted continuous assessments of telecom vendors to identify consolidation, standardization, and financial optimization opportunities.
- Led the end-to-end vendor selection process for a Telecom Expense Management solution.
- Created, documented, and streamlined global telecom standards and processes.
- Boosted team performance and work quality by enhancing training.
- Managed and integrated telecommunications services and systems across Foot Locker's global footprint.
- Communicated effectively with vendors to determine pricing and technical specifications for available software and services.
Telecom Manager
Philips
10.2018 - 05.2022
- Managed a multi-million-dollar telecom budget and oversaw the lifecycle of complex telecom products and services for Philips North American market.
- Responsible for complete management of the Fixed & Mobile Telephony financials for Philips U.S and Canadian operations to include budgeting, vendor management, continuous financial analysis, and cost savings opportunities.
- Optimized telecom operations through strategic planning, resulting in $1.5M in annual cost savings
- Successfully implemented and managed large-scale telecom projects on time and at 10%-20% under budget.
- Developed fiscal year operating strategies and forecasting.
- Identified process improvements and cost-saving initiatives, reducing costs by 30%.
- Conducted risk-based audits and provided monthly financial reporting to executive stakeholders.
- Managed and integrated telecommunications services and systems across the North American market.
- Evaluated RFP responses and set up favorable pricing.
Telecom Officer
UBS
04.2017 - 10.2018
- Analyzed telecommunications information to determine accuracy, baseline cost factors, and compliance with service contracts.
- Managed vendor relationships, negotiated contracts, and ensured compliance with Service Level Agreements (SLAs).
- Conducted audits of complex voice and data services, resulting over $4 million dollars in savings.
- Assisted in cost analysis using large data sets for ongoing projects, leading to price reductions and process efficiencies.
- Ensured accurate billing for services, addressed discrepancies and resolved disputes with vendors.
Lead Telecom Auditor
Auditmacs
07.2013 - 03.2017
- Led the Telecom Audit Team, providing expertise for specialized issues and auditing complex accounts.
- Managed multiple high-profile audits concurrently.
- Audited vendor invoices to identify billing discrepancies, resulting in significant savings for clients.
- Developed, implemented, and streamlined audit processes.
- Translated complex business objectives into actionable data management plans for individual clients and customer classes.
- Collaborated with clients and carriers in RFP analysis and engaged vendors to dispute billing discrepancies.
- Provided training and direction for the audit team.
Billing Analysis Manager
AT&T
07.2006 - 07.2013
- Collected information and resolved complex billing issues.
- Assisted in resolving billing disputes and responding to client requests.
- Performed strategic planning and priority setting
- Assisted in the resolution of complex and escalated billing issues.
- Implemented and managed special projects
- Provided analysis and identified opportunities for improvement in dispute resolution activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Master of Science - Management
Colorado State University
Fort Collins, CO2013
Bachelor of Arts - Business Administration
Fort Hays State University
Hays, KS2011
Skills
- Budget Management
- Compliance Management
- Trend Analysis
- Contract Validation
- Project Management
- Program Management
- Pricing Analysis
- Contract Negotiation
- RFP Analysis
- Service Optimization
- Strategic Planning
- Service Implementation
- Supplier Relationship Management
Websites
Timeline
Global Telecom Manager
Foot Locker
05.2022 - Current
Telecom Manager
Philips
10.2018 - 05.2022
Telecom Officer
UBS
04.2017 - 10.2018
Lead Telecom Auditor
Auditmacs
07.2013 - 03.2017
Billing Analysis Manager
AT&T
07.2006 - 07.2013
Master of Science - Management
Colorado State University
Bachelor of Arts - Business Administration
Fort Hays State University