Rhonda Williams
Texarkana
Summary
Dynamic professional with a collaborative mindset and strong decision-making skills, experienced at the State of Texas Department of Motor Vehicles. Proven track record in enhancing customer service procedures and training staff, while maintaining compliance and accuracy in documentation. Adept at report writing and time management, ensuring efficient operations and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Junior Deputy
State of Texas Department of Motor Vehicles
07.2025 - 01.2026
- Collaborated with team members to enhance customer service procedures and address inquiries.
- Assisted in training new staff on operational processes and system navigation.
- Maintained accurate records of transactions and documentation for compliance audits.
- Processed vehicle registration applications efficiently to ensure timely service delivery.
Assistant Produce Manager
Brookshire's Grocery
04.2020 - 07.2025
- Assisted in managing inventory levels to ensure product availability and freshness.
- Collaborated with team members to maintain store presentation standards and visual merchandising.
- Supported daily operations by performing quality checks on produce and ensuring compliance with safety protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored stock rotation processes to minimize waste and enhance product quality.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
- Assisted customers with produce questions.
Shift Leader
Dairy Queen
10.2003 - 02.2020
- Supervised shift operations to ensure efficient service delivery and adherence to company policies.
- Trained and mentored team members on food safety, customer service, and product preparation standards.
- Resolved customer complaints promptly to enhance satisfaction and improve overall dining experience.
- Conducted regular quality checks on food items to ensure compliance with health regulations and standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Dollar General
10.2014 - 05.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-day receipts.
- Assisted customers with product inquiries, enhancing service quality.
- Stocked shelves and organized merchandise to optimize store layout.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Arts - Business Administration
University of Arkansas Community College At Hope
Hope, AR05.2009
High School Diploma -
Stamps High School
Stamps, AR05.2002
Skills
- Decision-making
- Public relations
- Report writing
- Time management
- Team collaboration
- Collaborative mindset
Timeline
Junior Deputy
State of Texas Department of Motor Vehicles
07.2025 - 01.2026
Assistant Produce Manager
Brookshire's Grocery
04.2020 - 07.2025
Cashier
Dollar General
10.2014 - 05.2015
Shift Leader
Dairy Queen
10.2003 - 02.2020
Associate of Arts - Business Administration
University of Arkansas Community College At Hope
High School Diploma -
Stamps High School