Rhonda Williamson
Automotive Collision Claims Specialist
Denver,CO
Summary
Dynamic Claims Specialist and former General Manager at 5280 Auto Hail and Collision Repair, adept at processing complex claims and enhancing customer service. I possess I-Car Platinum certification and excel in documentation and communication management. Proven track record in training staff and generating leads, ensuring compliance and accuracy in all operations.
I am a seasoned insurance specialist with excellent planning and problem-solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
30
30
years of professional experience
1
1
I-CAR
Work History
Claims Specialist, Sales & Networking General Manager
5280 Auto Hail & Collision Repair
Englewood
01.2019 - 05.2025
- Maintained comprehensive records of all claim activities, including detailed notes on communications with claimants and representatives.
- Reviewed and analyzed insurance claims for validity, completeness, accuracy, and eligibility for payment.
- Processed payments for valid claims in accordance with established procedures.
- Facilitated communication among claimants, providers, attorneys, adjusters, employers, and other stakeholders.
- Developed training materials to guide staff on best practices for various claim types.
- Conducted periodic audits of closed files to ensure documentation accuracy and regulatory compliance.
- Generated weekly reports summarizing progress on active cases.
Estimator, Sales
Addison Auto
Denver
01.2012 - 01.2015
- Performed detailed inspections of vehicles to assess damage and determine repair costs.
- Provided customers with a full explanation of the cost breakdown for their estimates.
General Manager
Nylund’s Collision
Englewood
01.2009 - 01.2012
- Researched new methods and technologies used in the automotive industry for estimating purposes.
- Developed detailed reports outlining estimated labor and material costs associated with collision repairs.
Shop Manager
3 G Body & Paint
Littleton
01.2007 - 01.2009
- Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
- Generated invoices detailing total costs associated with each job completed by shop personnel.
- Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
Colorado State Representative
Preferred Auto Recyclers
01.2002 - 01.2007
- Provided technical support to existing customers regarding product usage and installation.
- Generated leads through cold calling, networking events, referrals.
Education
I-Car Platinum - Automotive Collision Repair
I-CAR
Skills
- I-Car GOLD Certified
- Continuing education certification instructor
- ADP compliant
- CCC compliant
- Mitchell compliant
- Akzo shop management
- Microsoft Word
- Performance and process claims
- Successful team management course
- QuickBooks
- CCC One Shop Management
- Mitchell workflow management and estimating
- Claims processing
- Documentation management
- Payment processing
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Verbal communication
- Documentation review
- Complex claims consulting
- Estimate preparation
- Excellent communication
Affiliations
- I am a plant lover
- I enjoy playing poker
- outdoor fishing, camping, hiking
Certification
- I-CAR Platinum Certified
References
References available upon request.
Timeline
Claims Specialist, Sales & Networking General Manager
5280 Auto Hail & Collision Repair
01.2019 - 05.2025
Estimator, Sales
Addison Auto
01.2012 - 01.2015
General Manager
Nylund’s Collision
01.2009 - 01.2012
Shop Manager
3 G Body & Paint
01.2007 - 01.2009
Colorado State Representative
Preferred Auto Recyclers
01.2002 - 01.2007
I-Car Platinum - Automotive Collision Repair
I-CAR
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