John Haskell
Aurora,IL
Summary
Accomplished Collision Estimator and Navy Veteran with a proven track record at Gerber Collision and Glass, adept in using Mitchell and Ultra Estimating Software and showcasing exceptional customer service skills. Known for delivering accurate estimates and managing multiple cases efficiently, leading to increased client trust and repeat business. I-Car Gold Certified, demonstrating a strong attention to detail and adaptability in high-stress situations.
Overview
21
21
years of professional experience
Work History
Collision Estimator
Gerber Collision and Glass
06.2022 - 06.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Collision Estimator
Lee Body Shop
10.2021 - 06.2022
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Estimator/Parts Manager
Bob Carter's Auto Body
07.2017 - 10.2020
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Parts Advisor
St Charles Chrysler, Dodge, Jeep
06.2015 - 06.2017
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Shipping and Receiving Manager
Riverfront Chrysler, Dodge, Jeep
01.2008 - 06.2015
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Logistics/E4
United States Navy
08.2003 - 10.2007
- Responsible for ordering, receiving, receipt, storage and disbursement of government supplies and materials
- Kept financial and inventory records for all parts in shore based warehouses and ship storerooms
- Participated in four active duty deployments and received an Honorable Discharge
Education
Applied Science
Waubonsee Community College
Aurora, ILSkills
- Mitchell and Ultra Estimating Software
- I-Car Gold Certified
- Audex Estimating Software
- Parts Trader System
- CCC One Estimating Software
- Insurance procedures
Timeline
Collision Estimator
Gerber Collision and Glass
06.2022 - 06.2024
Collision Estimator
Lee Body Shop
10.2021 - 06.2022
Estimator/Parts Manager
Bob Carter's Auto Body
07.2017 - 10.2020
Parts Advisor
St Charles Chrysler, Dodge, Jeep
06.2015 - 06.2017
Shipping and Receiving Manager
Riverfront Chrysler, Dodge, Jeep
01.2008 - 06.2015
Logistics/E4
United States Navy
08.2003 - 10.2007
Applied Science
Waubonsee Community College