Alex Escolero
Greenville,TX
Summary
Accomplished Collision Estimator with a proven track record at Joe Hudson Collision Center and Caliber Collision, enhancing shop revenue and customer satisfaction through expert damage assessment and cost estimation. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in insurance procedures and customer relationship management, I excel in delivering accurate repair plans and fostering positive vendor relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collision Estimator
Joe Hudson Collision Center
06.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
Collison Estimator
Caliber Collision
01.2020 - 06.2023
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
Customer Service Consultant
Caliber Collision
08.2019 - 12.2019
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Create estimates on lightly damaged vehicles.
Education
High School Diploma -
North Garland High School
Garland, TX05-2010
Skills
- CCC1 Estimating Software
- Mitchell Estimating Software
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Repair planning
- Damage documentation
- Diagnostic tools
- Structural analysis
- Customer relationship management
- Project management
Certification
- Auto Body Technology, Eastfield College, December 2012
Languages
Spanish
Native or Bilingual
Timeline
Collision Estimator
Joe Hudson Collision Center
06.2023 - Current
Collison Estimator
Caliber Collision
01.2020 - 06.2023
Customer Service Consultant
Caliber Collision
08.2019 - 12.2019
- Auto Body Technology, Eastfield College, December 2012
High School Diploma -
North Garland High School
Similar Profiles
Bobby LombardiBobby Lombardi
Estimator at Joe Hudson Collision CenterEstimator at Joe Hudson Collision Center
Robyne LindleyRobyne Lindley
Location Manager at Joe Hudson Collision CenterLocation Manager at Joe Hudson Collision Center
Henry M. Klebahn Jr.Henry M. Klebahn Jr.
Location Manager at Joe Hudson Collision CenterLocation Manager at Joe Hudson Collision Center