Mary CLAYTON
Collision Estimator
Seguin,TX
Summary
Dedicated and technically skilled business professional with a developed automotive support skill set. Successfully manages multiple responsibilities while consistently delivering exceptional customer service. Known for reliability and punctuality, possesses an excellent work ethic. Expertise includes inventory management, cash handling, and providing exceptional customer service. Dynamic auto body professional with 15 years of industry experience, offering extensive knowledge in repair and assembly for a wide range of makes and models. Well-versed in industry best practices and insurance protocols. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position and contribute to the team's success in achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collision Estimator
Miracle Body & Paint
02.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Repair Specialist
FRANK'S AUTOMOTIVE
04.2018 - 02.2024
- Help manage the flow of daily business
- Facilitated effective communication between team members by promoting a collaborative atmosphere focused on problem-solving and continuous improvement.
- Tracking the repair status of customer vehicles
- Provided detailed documentation of all completed work for customer records and warranty purposes when applicable.
- Manage pick up and drop off times with customers and tow companies
- Work with local tow companies to process customer vehicles
- Process paperwork with insurance companies
- Be the liaison between the customer and the body technician
- Invoicing and answering phones
- Other miscellaneous duties as directed by the Collision Center Director
- Repaired vehicles by applying proprietary tools, materials and methods.
- Delivered work orders, customer administration and customer communication through technology.
- Filled out paperwork while completing vehicle inspections.
- Inspected vehicles to identify and document repair needs.
Assistant Manager
911 Auto Centers
02.2015 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Education
High School Diploma -
ROBERT E. LEE HIGH SCHOOL
Midland, TX05.1995
Skills
- Estimating system (ccc1)
- Time Management
- Self-Motivation
- Cost estimation
- Communication
- Insurance procedures
- Decision Making
- Photographic evidence
- Leadership
- Adaptability
- Damage assessment
Certification
CCC One
Mitchell Cloud
Contact
Seguin, TX 78155
Timeline
Collision Estimator
Miracle Body & Paint
02.2024 - Current
Collision Repair Specialist
FRANK'S AUTOMOTIVE
04.2018 - 02.2024
Assistant Manager
911 Auto Centers
02.2015 - 04.2018
CCC One
Mitchell Cloud
High School Diploma -
ROBERT E. LEE HIGH SCHOOL
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