GERALD ROBERSON
Paterson
Summary
Auto damage estimator specializing in detailed inspections and precise cost assessments for vehicle repairs. Demonstrated success in body shop and insurance sectors, enhancing claims processing efficiency and customer satisfaction. Proficient in utilizing DRP programs alongside independent and individual insurance companies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collision Estimator
Honda of Tenafly
05.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Maintained positive relationships with DRPs and vendors, ensuring timely delivery of parts and materials for repairs.
Physical Damage Adjuster
GEICO
01.2023 - 01.2024
- Take field calls at customers home or body shop, as well as virtual claims when needed.
- Effective communicate verbally and in writing to staff, customers and body shops.
- Maintain rental accounts and provide extensions when needed
- Monitor claims and do daily call backs to ensure customers are aware of any delays and expected completion dates.
- Report weekly to supervisor on productivity.
- Handle Total Loss procedures, towing and mailing title paperwork.
- Assist other team members with claims outside of my area.
- Provide shops with available inventory lists of OEM, After Market and Recycled parts for repairs.
- Document claims in ATLAS, CCC and Auto Damage Xpress
Restaurant Manager
Darden restaurants
01.2017 - 01.2023
- Manage teams of 20-50 staff members
- Scheduling, managing PTO, Vacations, Leaves and Sick days
- Document inventory of liquor and wines by the bottle.
- Assist with prep work in the kitchen, when needed.
- Manage reservations and providing call backs, emails for confirmation.
- Train staff on customer service techniques, food ingredients and wine descriptions.
- Arrange and manage all private dining events. Collecting payments and organizing venue rooms.
- Guide staff on proper food handling and safety standards.
- Clean, maintain and organize dinning room for next day.
Education
Bachelors of Art - Music, education
William Paterson University
01.2012
Skills
- CCCone estimating software
- Mitchell estimating software
- ROME management systems
- Microsoft Office
- ATLAS claim management
Certification
- NYS General Adjusters License
- NYS Auto Damage Adjuster License
- Florida Adjusters License
Timeline
Collision Estimator
Honda of Tenafly
05.2024 - Current
Physical Damage Adjuster
GEICO
01.2023 - 01.2024
Restaurant Manager
Darden restaurants
01.2017 - 01.2023
Bachelors of Art - Music, education
William Paterson University
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