Alvaro Rios
Hialeah,USA
Summary
Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Collision Estimator
Sawgrass Ford
04.2025 - Current
- Greet and lead customers through the process of getting their vehicle repaired after accident.
- Continuously updating customers on the step-by-step status of their vehicle repairs.
- Create estimate for repairs for insurance claims, Documenting photos, check in forms and insurance checks.
- Use of Profitnet dealer management system
- Proficient in using CCC One.
- Running daily morning production walks.
- Gathering further information and double checking in with technician on vehicle repairs.
- Contacting vendors for part orders.
- Pre scan and post scan vehicle's.
Service Advisor
Classic Collision
11.2022 - 04.2025
- Greet and lead customers through the process of getting their vehicle repaired after accident.
- Continuously updating customers on the step-by-step status of their vehicle repairs.
- Create estimate for repairs for insurance claims, Documenting photos, check in forms and insurance checks.
- Proficient in using ccc one.
- Running daily morning production walks.
- Gathering further information and double checking in with technician on vehicle repairs.
- Contacting vendors for part orders.
- Pre scan and post scan vehicle's.
Service Advisor
Crash Champions
05.2022 - 11.2022
- Greet and lead customers through the process of getting their vehicle repaired after accident.
- Continuously updating customers on the step-by-step status of their vehicle repairs.
- Create estimate for repairs for insurance claims such as Geico, travelers and Kemper Documenting photos, check in forms and insurance checks.
- Proficient in using ccc one.
- Running daily morning production walks.
- Gathering further information and double checking in with technician on vehicle repairs.
- Contacting vendors for part orders.
- Pre scan and post scan vehicle's.
Service Advisor
Crash Champions Collision Repair Team
10.2021 - 04.2022
- Greet and lead customers through the process of getting their vehicle repaired after accident.
- Receiving payments for insurance deductibles and posting receipts into ccc one program.
- Continuously updating customers on the step by step status of their vehicle completion.
- Create estimate for repairs For insurance claims.
- Documenting photos, check in forms and insurance checks.
- Pre-scanning All vehicles with high tech computer scanner during customer check in to document any error codes that vehicle may have and make sure to clear codes when car is fully repaired and ready to leave the shop.
- Evaluating and documenting photos on ccc one program to create an estimate for repair.
- Shadowing lead estimator in the process in gathering further details with body tech of parts needed and repairs that will be done.
- Front desk clerical duties when needed.
Auto Glass Technician
Safelite Auto Glass Repair
07.2020 - 09.2021
- Engaging and Traveling to customer locations performing windshield replacements to company safety and high quality standards.
- Loading and verifying all work orders on work mobile phones.
- Responsible for maintaining a clean work space.
Auto Detailer
Drive Us Auto Sales
08.2018 - 04.2020
- Dedicated to fully detailing And maintaining all the Vehicles in lot.
- Ordered and organized cleaning materials.
- Assisted sales personnel when needed.
- Attached GPS tracking device On Dealer vehicles for insurance purpose.
Auto Painter Assistant
Expressway Collision Center
01.2013 - 10.2016
- Refinished auto paint and repair.
- Followed checklists to verify that all important parts were examined.
- Organized work records and filed reports.
Education
GED -
Miami Lakes Educational Center
Miami, FL06.2013
Skills
- Estimating techniques
- Sales
- Parts ordering with parts trader , OPSTrax , CCCone
- Claims processing
- Auto Estimating
- Repair planning
- Automotive Diagnostics
- Goal setting
- Damage assessment
- Relationship building
- Insurance procedures
- Decision-making
- Photographic evidence
- Effective communication
- Team collaboration
- Attention to detail
- Use of CCC one estimating , Michell Connect , Profitnet
Certification
- Belron Auto Glass Certification, 08/01/20, 05/31/21, Completed a full hands on training program and successfully passed certification exams.
- Auto Refinish Apprentice Certification, 05/01/16, 04/30/17
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Collision Estimator
Sawgrass Ford
04.2025 - Current
Service Advisor
Classic Collision
11.2022 - 04.2025
Service Advisor
Crash Champions
05.2022 - 11.2022
Service Advisor
Crash Champions Collision Repair Team
10.2021 - 04.2022
Auto Glass Technician
Safelite Auto Glass Repair
07.2020 - 09.2021
Auto Detailer
Drive Us Auto Sales
08.2018 - 04.2020
Auto Painter Assistant
Expressway Collision Center
01.2013 - 10.2016
GED -
Miami Lakes Educational Center
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