Tina Storm

Averaged 280k in sales per month at an average of 48% GP cradle to grave. Offered knowledgeable explanation of repairs to customers and maintained 93%+ CSI. CCCOne proficient. Trained new/green estimators. Helped assist with office duties and production when needed.

Offer excellent customer service by updating the customer throughout the repair or total loss process. Write fair and accurate estimates for insureds and claimants with proficient use of CCCOne. Clearly explain estimates and supplements to customers including betterment and deductibles.Take insurance quality photos per claim. Document files through intranet claims database. Work and negotiate with body shops on supplements for part or repair changes. Thorough understanding total loss process and evaluation process through CCCOne. Manage appointments, cycle time, payments, quality controls, repair times, severity, and rentals. Obtained “Best Attitude Award” for 2016, and above 90% excellent customer service returned surveys in 2017. Excelled in special projects including salvage problems and accounting for partner shops in 2017. Promoted to Adjuster II in 2018.

Acquired by gerber under Collision Works. Coach, manage, and team development in order to reach store goals and KPI’s. Lead daily production meetings and motivate staff, review WIP and sales daily to encourage the team to push sales out the door. Ensure compliances of running a shop, epa, osha, etc. Ensure staff is up to date per I-CAR Gold certifications and schedule trainings. Engage in DRP meetings to help achieve insurance goals with estimators. Handle customer complaints and warranty work. Handle payroll for hourly staff, commissioned staff, and flagging technicians. Track profits and losses. Trained management to take over shop to go back to estimating.

Develop strategies and tactics to boost company’s reputationand drive qualified traffic to the front door. Deploy successful marketing campaigns from ideation to execution. Experimenting with various organic and paid acquisition social media channels: content creation, pay per click campaigns, event mangement, publicity, lead generation campaigns, performance analysis. Responsible for tracking and analyzing performance of advertising campaigns, managing the marketing budget, and ensuring all marketing materials are in line with brand identity. Understand and be hands on with web analytics tools. Oversee and approve marketing materials: written blog posts and from web developer company to ensure brand consistency and industry accuracy prior to publishing, website banners and colors, etc. Build strategic relationships and partner with key industry players, agencies, and vendors. Create branded office and marketing materials: hard copy brochures, detail for life materials, company business cards, event posters/postcards, t-shirt designs, swag marketing materials. Manage customer communications through Google my business, Yelp, Podium, Bodyshop Booster, LinkedIn, Facebook, Instagram, and other platforms. Write online repair estimates submitted for Bodyshop Booster through CCCOne.