Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Walter Nava

El Paso

Summary

Eager professional with proven abilities in examining requirements and plans to create effective repairs. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit Customer or Insurance preferences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collision Estimator

Caliber Collision
05.2021 - Current
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Showcase exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
  • Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.

Collision Estimator

Crash Champions
01.2020 - 02.2021
  • Create Customer Pay or Insurance Claim Estimates through the CCC One estimating program.
  • Order parts with OEM & AM vendors.
  • Provide Techs with any Alldata procedures needed for repairs.
  • Update Clients and Ins Adjusters on repair stats to ensure prompt deliverys.
  • Pre & Post Scan every repair through Autel system and identify any Calibrations needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.

Collision Estimator

E3 Collision
04.2018 - 01.2020
  • Worked frequently with service advisors to complete knowledgeable inspections and skilled repairs
  • Reviewed final bills, Pre and Post scans and other documentation to complete a full range of maintenance and repairs
  • Collected payments, whether cash or P.O's on behalf of the shop for previous repairs on lot damages, due bills, customer pay jobs, and/or insurance claims
  • Made frequent preliminary estimates for various dealership accounts managed by the company.

Education

Certification in Collision Repair -

Universal Technical Institute
04.2018

Skills

  • Blue Printing/ Full Teardowns
  • Custom paint work
  • Extensive knowledge on entire car breakdowns
  • Policy quoting and pricing
  • Organization skills
  • Product Inspection/ QC training
  • CCCone/ Mitchell Connect/ Audatex Estimating program knowledge
  • Repair Planning

Certification

  • 25 + ICAR Certifications - [Current]
  • Certified Steel & Aluminum Welder, [ICAR] - [Current]
  • Axalta W.B. Certified, [Axalta Paint] - [exp 2025]
  • 3M Training - [Current]
  • Licensed Head State Farm Adjuster - [2021 - Current]
  • Licensed Head Farmers Adjuster - [2022 - Current]
  • Autel License - [Current]

Languages

Spanish
Native or Bilingual

Timeline

Collision Estimator

Caliber Collision
05.2021 - Current

Collision Estimator

Crash Champions
01.2020 - 02.2021

Collision Estimator

E3 Collision
04.2018 - 01.2020

Certification in Collision Repair -

Universal Technical Institute

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Walter Nava