LOUIS TUCKER
Wichita Falls,TX
Summary
Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision & Glass
11.2023 - 11.2025
- Evaluated vehicle damage and estimated repair costs using industry-standard software.
- Prepared detailed repair plans for customer approval, ensuring clarity and transparency.
- Collaborated with insurance adjusters to finalize claims and expedite approval processes.
- Managed parts procurement and monitored inventory levels for efficient workflow.
- Communicated effectively with customers regarding repair timelines and progress updates.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Auto Claims Adjuster
Pilot Catastrophe Services
05.2009 - 10.2022
- Successfully negotiated settlements with claimants and insurers.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assessed complex claims and accurately determined value of damages.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Maintained high levels of customer trust by ensuring all claims were processed within promised timeframes.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Reviewed and assessed auto claims for accuracy and compliance with industry standards.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05-1995
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Estimating techniques
- Parts ordering
- Repair planning
- Teamwork and collaboration
- Multitasking
- Relationship building
Certification
I-Car Gold Class Certified
CCC One Certified
State Farm Certified - Direct Repair Program
Allstate Certified - DRP
Liberty Mutual Certified -DRP
Geico Certified - DRP
Property and Casualty Adjuster License # 1374455 - Since 2006
Timeline
Collision Estimator
Gerber Collision & Glass
11.2023 - 11.2025
Auto Claims Adjuster
Pilot Catastrophe Services
05.2009 - 10.2022
High School Diploma -
Wichita Falls High School