Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Wood

Broomfield,CO

Summary

Dynamic Patient Service Representative with extensive experience at AdventHealth Avista Hospital, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through exceptional service and effective communication. Skilled in HIPAA compliance and adept at managing sensitive situations with empathy, ensuring confidentiality and trust in patient care.

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 Plus years of relevant work experience to your team.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].

Overview

18
18
years of professional experience

Work History

Patient Service Representative

AdventHealth Avista Hospital
04.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.

Patient Service Representative

Centura Health - St Anthony's North Hospital
02.2021 - 03.2024
  • Used Epic to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.

Stay at Home Mom

Self Employed
03.2013 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Ensured household duties were completed and managed the household budget.
  • Coordinated medical care for my disabled son, meals and social activities.
  • Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
  • Provided encouragement, support, and access to activities that enabled the development of skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Inpatient Unit Clerk (ISS)

Children's Hospital Colorado Anschutz Medical Campus, Aurora
10.2007 - 03.2013
  • Contributed to a safe and clean environment by maintaining an organized unit, tracking supplies, and reporting any maintenance issues.
  • Supported quality improvement initiatives on the inpatient unit by actively participating in meetings, offering constructive feedback, and implementing changes as needed.
  • Facilitated timely discharge of patients by preparing necessary documentation and collaborating with interdisciplinary team members.
  • Reduced wait times for diagnostic tests by accurately scheduling appointments and coordinating transportation as needed.
  • Assisted with the orientation of new hires on the unit clerk role, fostering a supportive work environment that encouraged growth and development.
  • Improved patient satisfaction by efficiently managing and updating patient records, ensuring accuracy and confidentiality.
  • Processed requests for patient medical records and patient information.
  • Supported nursing staff by monitoring vital signs, documenting changes in condition, and reporting concerns to appropriate personnel.
  • Maintained patient demographic and financial aspects in Epic.
  • Provided exceptional customer service to patients and visitors, helping them navigate the hospital environment and addressing their concerns promptly.
  • Collaborated effectively with ancillary departments such as pharmacy or dietary services to ensure prompt delivery of medications or special meal requests for patients.
  • Maintained accurate patient census data for proper billing purposes, avoiding costly errors or disputes with insurance providers.
  • Demonstrated adaptability during times of high patient volume or staff shortages, managing multiple responsibilities effectively while maintaining a calm demeanor under pressure.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
  • Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
  • Promoted a positive patient experience by assisting with personal hygiene tasks, serving meals, and providing emotional support when needed.
  • Enhanced patient privacy by understanding and adhering to HIPAA regulations in all aspects of the unit clerk role.
  • Scanned patient medical record information into EMR system.
  • Managed challenging situations involving upset family members or visitors with professionalism, exhibiting empathy while ensuring adherence to hospital policies.
  • Ensured continuity of care through effective handoff communication during shift changes and patient transfers to other units or facilities.
  • Streamlined the admissions process for patients by gathering necessary information and completing required paperwork.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Helped feed patients
  • Made rounds to room to see what the patient is in need of.

Education

Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
02-2022

Skills

  • Service excellence

  • HIPAA compliance

  • Insurance verification

  • Insurance verifying

  • Ensuring confidentiality in patient care

  • Patient registration

  • Invoice collection expertise

  • Knowledgeable in medical terminology

  • Effective patient communication

  • Eligibility assessment

  • Medical coverage knowledge

  • Data entry proficiency

  • Conflict resolution

  • Visitor management expertise

  • Patient education

  • Medicaid compliance expertise

  • Proficient in electronic health records

  • Phone etiquette

  • Experience in healthcare services

  • Financial needs determination

  • Front desk management

  • Check-in coordination

  • Patient admission coordination

  • Patient registration

  • Patient check-in

  • Admissions coordination

  • Payment transaction oversight

  • Payment processing

Timeline

Patient Service Representative

AdventHealth Avista Hospital
04.2024 - Current

Patient Service Representative

Centura Health - St Anthony's North Hospital
02.2021 - 03.2024

Stay at Home Mom

Self Employed
03.2013 - 03.2021

Inpatient Unit Clerk (ISS)

Children's Hospital Colorado Anschutz Medical Campus, Aurora
10.2007 - 03.2013

Medical Billing And Coding

Ultimate Medical Academy

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Rhonda Wood