Rhondacia Robinson
Walgreen's Pharmacy
Little Rock,AR
1
Certification
12
years of professional experience
Detail-oriented Pharmacy Technician with extensive experience in retail pharmacy environments. Delivered exceptional patient care by providing accurate medication information and maintaining compliance with FDA drug safety guidelines. Committed to leveraging skills in the arts to enhance creativity and innovation in future endeavors within fashion design.
Work History
Pharmacy Technician
9 Years 8 Months- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Trained new pharmacy technicians on operational procedures and customer service protocols.
- Assisted pharmacists with patient consultations, providing clear medication instructions and safety information.
- Implemented workflow improvements to enhance efficiency in prescription processing and customer service delivery.
- Conducted regular audits of medication storage areas to maintain organization and compliance with safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Beauty Sales Associate
1 Year 9 Months- Demonstrated in-depth knowledge of beauty products, enhancing customer shopping experiences and driving sales.
- Cultivated strong customer relationships through personalized product recommendations and consultations.
- Trained new staff on product features, company policies, and effective sales techniques to improve team performance.
- Analyzed sales trends to identify opportunities for product promotions and inventory management enhancements.
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
Education
High School Diploma
- UALR Trio Program
- Jobs For Arkansas Graduates
Skills
Excellent Organizational Skills
Strong Customer Relations Skills
Computer Proficiency
Data Entry
Multi-Line Communication
Word processing
Document Management
Working with a team
Problem solving
Claims processing
Insurance validation
Pharmacy record management
Payment processing
Pharmacy management
Accomplishments
- Modeling Award Jul 20 2012
- AT&T Youth Business Challenge UALR Nov 16, 2013
- Honor Roll Jan 23, 2014
- Discoknight Best Breaking Out Award May 7, 2014
Affiliations
- Ladies Club
- JAG COOP
- UALR Trio
Extracurricular Activities
Ladies Club 25, 2014 Boy & Girls General Fair Beauty Gallery July 2014 Library secretary Ladies Club 25, 2014 Boy & Girls General Fair Beauty Gallery July 2014 Library secretary
Certification
- Pharmacy technician immunization certification
- Certification In CPR
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2016 - CurrentRead More
Beauty Sales Associate
Beauty Gallery
06.2014 - 03.2016Read More
J.A. Fair High School
High School Diploma
Read More
AP Courses
English AP, English Lit AP, U.S History AP, Stats AP, Psychology AP,+
Work experience
AState Connection Program, Arkansas State University, Jonesboro, April 23, 2014
Community Service
2013-11-16, Junior Achievement AT&T Youth Business Challenge UALR
Certified immunizations
While I bring focus and dedication to my professional life, my true energy comes from dynamic, creative and spontaneous living. I'm a big thinker some might say I over think, but who loves stepping outside the box to welcome positive change, bring fresh ideas to life, and embrace new adventurns.
When I'm not diving into a project, you'll usually find me getting my hands dirty with a good DIY, or losing tract of time with a paintbrush in hand. I have a genuine passion for creative expression and love turning blank spaces int something meaningful. On top of that I have a real knack for organizing.
At my core I'm driven by passion, curiosity and a loving adventurous approach to everything I do.